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15h Left: Customer Support Specialist Job Opening In Bengaluru – Now Hiring Capillary Technologies


Job description

Capillary Technologies is an enterprise-grade SaaS technology provider.

Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience.

Capillary Technologies, founded in 2012, is a technology-first company that delivers AI based cloud-native SaaS programs and solutions.

A leading loyalty management and customer data platform, Capillary serves over 250 brands across 30 countries.

The SaaS platform helps brands across industries digitally transform and improve consumer engagement.

Acknowledged and recognized by Gartner and Forrester as a seasoned Loyalty expert, Capillary has a workforce of over 900 professionals across the globe that work towards delivering value to our clients and accelerating innovation in the field of Loyalty.

We are currently recruiting a Contact Centre agent to join our team! We are partnered with a large Canadian bank, to provide excellent customer service to their account holders.

In this role, you will handle customer enquiries by liaising with both our internal teams and our clients, providing an efficient, courteous and professional service at all times.

Rotational Shift - between the hours of 8:00 AM – 8:00 PM IST Monday to Sunday If you have the following skills or experience, then this could be the ideal role for you...

1.

Customer Service Handle all incoming communications (customer queries/contacts) efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.

To promote the Company or Client goods and services as required, in line with department and individual targets and service levels.

Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.

Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.

Whilst on the telephone, face to face on video calls or when writing to a customer, represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.

2.

Team Working Achieve and maintain individual performance standards to help meet departmental objectives and organisational service level agreements.

Share and discuss ideas with manager and/or colleagues about where working practices could be improved, and where practical or appropriate, assist in implementing changes 3.

Other Attend and participate in monthly team briefings, training workshops and update briefings as and when required and to prepare information and collate action points as appropriate or requested Carry out any other tasks or duties as may be set from time to time.

Experience & Knowledge: 1.

Must be able to evidence experience within a customer service environment either working face to face with customers or call centre based.

2.

Excellent communication and interpersonal skills Articulate communicator Excellent Listening skills Excellent telephone manner 3.

Excellent computer skills Experience using Google based packages Experience of using the Internet 4.

Attention to detail 5.

Able to retain knowledge and understand multiple processes Disclaimer: It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies.

The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training.

Be advised that Capillary Technologies does not extend unsolicited employment offers.

Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Capillary is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your 15h Left Potential: Insight & Career Growth Guide


Real-time 15h Left Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for 15h Left in Bengaluru, India, highlighting market share and opportunities for professionals in 15h Left roles.

10419 Jobs in India
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Are You Looking for 15h Left: Customer Support Specialist Job?

Great news! is currently hiring and seeking a 15h Left: Customer Support Specialist to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Capillary Technologies adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for 15h Left: Customer Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for 15h Left: Customer Support Specialist?

Key qualifications for 15h Left: Customer Support Specialist typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for 15h Left: Customer Support Specialist Job Success

Capillary Technologies interview tips for 15h Left: Customer Support Specialist

Here are some tips to help you prepare for and ace your 15h Left: Customer Support Specialist job interview:

Before the Interview:

Research: Learn about the Capillary Technologies's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your 15h Left: Customer Support Specialist interview at Capillary Technologies, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Capillary Technologies's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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