[15h Left] Network Security Engineer – L1

Job Title: Network Security Engineer – L1
Location: Ahmedabad, Gujarat, India
Shift Time: UK Shift
Job Description
- We are seeking a motivated Network Security Engineer – Level 1 with 3–6 years of broadband support experience to join our team.
- This role is ideal for candidates who have provided technical support to international customers (UK-based) and are eager to build a career in network security.
- Will handle first-line troubleshooting, security monitoring, and broadband-related support while working with industry-standard tools and processes.
Responsibilities:
- Provide first-line broadband and network support to UK-based residential and business customers.
- Troubleshoot and resolve issues related to DSL, DHCP, DNS, and One Access routers.
- Perform first-level incident analysis and escalate to L2/L3 engineers when required.
- Assist in configuring and maintaining firewalls, VPNs, IDS/IPS, and other security appliances.
- Respond to broadband-related service requests, network outages, and security alerts.
- Conduct basic network diagnostics and remote troubleshooting for customer premises equipment (CPE).
- Maintain detailed documentation of all support activities, configurations, and incidents.
- Collaborate with cross-functional teams to resolve escalated cases and ensure customer satisfaction.
- Stay updated on broadband technologies, cybersecurity best practices, and emerging threats.
Education & Experience:
- Bachelor’s degree in computer science, IT, Networking, or equivalent work experience.
- 3 - 6 years of broadband support experience (preferably UK-based customer support).
- Prior experience handling international customers in a telecom or broadband environment.
Skills & Competencies:
- Strong knowledge of DSL, DHCP, DNS, One Access routers, and broadband technologies.
- Understanding of TCP/IP, network routing, VPNs, and firewall concepts.
- Familiarity with diagnostic tools like Wireshark, Splunk, Nessus, or similar.
- Problem-solving mindset with attention to detail.
- Excellent communication skills for handling UK customers.
- Ability to work in rotational shifts and on-call schedules as required.