Advanced Application Engineer

<table id="Master_PageContentPlaceHolder_screen_selectedTab_beelineForm_generalSection_Body" role="presentation"> <tbody> <tr id="Master_PageContentPlaceHolder_screen_selectedTab_beelineForm_jobDescriptionTextRow" role="presentation"> <th id="Master_PageContentPlaceHolder_screen_selectedTab_beelineForm_jobDescriptionTextLabel">Job Description:</th> <td>Shift Timings: 6PM to 3PM IST/8PM to 5AM IST & 1PM to 10PM IST/10PM to 7AM IST or Should be flexible with any shifts.<br /> <br /> Job Description<br /> Job Title: Microsoft Windows Desktop Management.<br /> Career Level: Contractor<br /> Location: BDC10<br /> <br /> As MS Windows Desktop Support Engineer, the candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.<br /> <br /> Roles & Responsibilities:<br /> - Manage Incident, Issues and Outage management, Investigation, and restoration.<br /> - Collaborate with cross-functional teams to ensure timely resolution of issues.<br /> - Ensure compliance with IT policies, procedures, and standards are followed.<br /> - Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support.<br /> - Coordinate with external vendors and service providers for hardware/software maintenance, and support as needed.<br /> - Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.<br /> <br /> Professional & Technical Skills:<br /> - Excellent communication and Collaboration skills.<br /> - Must Have Skills: Knowledge in Microsoft Windows & Cloud Management.<br /> - Strong knowledge of hardware, software, and networking concepts.<br /> - Good To Have Skills: Knowledge Microsoft 365 and Network Infrastructures.<br /> - Good to have Certifications such as Microsoft Certified Professional (MCP) or Cloud are a plus.<br /> - Strong problem-solving skills and a customer-centric approach to IT support.<br /> - Knowledge in troubleshooting technical issues and providing timely solutions.<br /> <br /> Qualifications:<br /> - The ideal candidate will possess a strong educational background in computer science or a related field.<br /> - Work from Office & in multiple Shifts</td> </tr> </tbody> </table>