<p>Experience : Resource must have 5+ Years<br/><br/></p><p>Shift Time : Evening or Night Shift<br/><br/>Notice Period : Immediate to 10 days (Serving Notice period)<br/><br/>Mandatory skill : Must have TW / Touch Works Clinical <br/><br/>Note : Mandatory to share the candidate details as per the attached tracker for your reference along with resume</p><p><br/>PAN India<br/><br/>Hybrid/ Remote<br/><br/>Position Summary :<br/><br/>The Allscripts TW (TouchWorks) Support Analyst is responsible for the configuration, maintenance, support, and optimization of the TW EHR.
This role works closely with clinical stakeholders, IT teams, and third-party vendors to ensure the application effectively supports clinical workflows, regulatory compliance, and operational efficiency.<br/><br/>Key Responsibilities :<br/><br/>- Provide day-to-day application support for TW (TouchWorks), VPM (Veradigm Practice Management), FMH (Follow MyHealth)<br/><br/>- Collaborate with clinical end users to gather requirements and optimize workflows.</p><p><br/></p><p>- Troubleshoot application issues, perform root cause analysis, and coordinate resolution with stakeholders<br/><br/>- Participate in TW upgrades, patches, and testing cycles, including regression and user acceptance testing (UAT).<br/><br/>- Experience in ICD 10 and CPT code updates<br/><br/>- Document application changes, configurations, and standard operating procedures.<br/><br/>- Engage in on-call rotation and provide after-hours support as needed.<br/><br/>Qualifications :<br/><br/>- Bachelor's degree in Healthcare, Information Systems, or related field (or equivalent experience).<br/><br/>- Overall 5+ years of hands-on experience supporting TouchWorks, VPM , Follow MyHealth</p> (ref:hirist.tech)