Advisory Customer Solutions Consultant

Job description

**Location:**
IN Remote India
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Overview**

We’re not just building better tech.

We’re rewriting how data moves and what the world can do with it.

With Confluent, data doesn’t sit still.

Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team.

Those who ask hard questions, give honest feedback, and show up for each other.

No egos, no solo acts.

Just smart, curious humans pushing toward something bigger, together.

One Confluent.

One Team.

One Data Streaming Platform.

**About the Role:**

At Confluent, we live by a core value: Earn Our Customers' Love.

As a Customer Solutions Consultant (CSC), you'll be a vital partner to our customers, empowering them to unlock the full value of their investment in our cutting-edge streaming data platform.

In this dynamic role, you'll manage a diverse portfolio of customers, from Mid-Market to Enterprise and Strategic accounts.

You'll work hand-in-hand with teams across Customer Solutions, Sales, Product, and Engineering, driving activities that ensure technical health, product adoption, and demonstrable value realization.

Your efforts will be critical in fostering customer growth and retention.

This position is perfect for individuals who are passionate about technology, eager to solve complex business problems, and possess a strong customer-centric mindset.

You'll deepen your technical expertise in Kafka, Flink, and Confluent IP, while leveraging your customer-facing skills in a high-growth environment.

You'll collaborate with some of the world's most renowned companies, helping them achieve mission-critical outcomes.

We're looking for curious, motivated professionals ready to accelerate their development and make a significant impact from day one.

**What You Will Do:**

+ **Serve as a Trusted Technical Advisor:** Build strong relationships with customers, becoming their go-to technical expert across your diverse portfolio.

Proactively support customers through the technical lifecycle, including architecture planning, cluster and security design, monitoring, and automation.
+ **Lead Post-Sale Engagements:** Act as a primary technical contact post-sale, coordinating with internal teams to ensure successful outcomes.

Guide customers in maturing their data streaming utilization and optimizing their usage through regular technical health reviews.

Introduce new product capabilities via roadmap review sessions and plan for their adoption.
+ **Drive Customer Success:** Collaborate with support engineers to troubleshoot issues, identify root causes, and provide actionable insights for customers to take corrective action.

Pinpoint technical objections and strategize to overcome adoption blockers.

Identify potential risks and execute mitigation plans with internal stakeholders to prevent customer churn.
+ **Develop Deep Technical Expertise:** Cultivate an in-depth understanding of Confluent's technologies and the intricacies of building streaming applications to resolve complex customer challenges.

**What You Will Bring:**

+ **Experience & Technical Aptitude:** 5-8 years of experience in Solutions Engineering, Software Development, Data Engineering, Data Architecture, Cloud Architecture, or similar roles.

You'll have a passion for solving complex technical problems with a strong understanding of modern infrastructure and streaming technologies, thriving as a self-starter in a fast-paced environment.
+ **Exceptional Communication:** Excellent interpersonal and communication skills, with the ability to concisely explain complex issues and solutions to a variety of technical and non-technical personas.
+ **Customer Portfolio Management:** Demonstrated ability to manage a large customer portfolio, paying strict attention to detail and delivering results across multiple initiatives like driving expansion, customer satisfaction, feature adoption, and retention.
+ **Cloud & Networking Expertise:** Experience with cloud and on-premises architectures, along with a solid understanding of cloud networking and security technologies (e.g., VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos).
+ **Distributed Systems Knowledge:** Experience with distributed systems and infrastructure software such as databases, message queues, Kubernetes, serverless technologies, and/or Big Data products, including developing ETL applications.
+ **Development & Automation:** Experience with software development tools, configuration management, infrastructure automation, and CI/CD tooling (e.g., Terraform, Ansible) is a plus.
+ **Programming Flexibility** : Development language agnostic, with proficiency in Java, Python, or SQL.
+ **Customer-Centric Mindset:** A strong customer-centric approach, understanding the customer journey framework and the ability to prescribe ideal outcomes, guiding customers along their path to success.
+ **Project Management Skills:** Proven project management experience for effective internal stakeholder management, coordinating with various teams to ensure overall account success.

**Ready to build what's next?

Let’s get in motion.**

**Come As You Are**

Belonging isn’t a perk here.

It’s the baseline.

We work across time zones and backgrounds, knowing the best ideas come from different perspectives.

And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace.

Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

Required Skill Profession

Other General