<p><p><b>Job Description : : IT Operations and Support ?
Technical / Production Support<br/><br/>Big DataCloud ComputingJavaLinuxSQL+5 moreTechnical SupportAWSAzureHadoopHive<br/><br/>We are looking for an experienced Technical Support Engineer to join our advanced support team.<br/><br/>As a Technical Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation platform.<br/><br/>You will be responsible for troubleshooting and debugging complex issues as well as acting as an escAlation point with customers and internal teams.<br/><br/><b>Responsibilities : </b></p><p><p><b><br/></b></p><br/>- Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.<br/><br/>- Specialize in at least one of the support specialization areas and serve as an SME for internal and external customers.<br/><br/>- Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.<br/><br/>- Facilitate internal and external technical enablement sessions.<br/><br/>- Build and utilize complex lab setups to replicate and resolve problems.<br/><br/><b>Requirements : </b></p><p><p><b><br/></b></p><br/>- CS degree and at least 5+ years of experience as a support engineer providing enterprise software application support.<br/><br/>- Experience troubleshooting Linux and running shell commands.<br/><br/>- Experience with Relational Databases, such as Oracle and Postgres.<br/><br/>- SQL is a must.<br/><br/>- Ability to diagnose and debug applications written in Java and/or Python.<br/><br/>- Experience with Web servers, such as Apache and Nginx.<br/><br/>- Experience with REST APIs.<br/><br/><b>A big plus if you have experience in the following areas : </b></p><p><p><b><br/></b></p><br/>- Postgres (DB internals)<br/><br/>- JDBC drivers<br/><br/>- Elasticsearch, NoSQL, MongoDB<br/><br/>- Hadoop Ecosystem (Hive, HBase)<br/><br/>- Cloud technologies and frameworks such as Kubernetes and Docker<br/><br/></p><br/></p> (ref:hirist.tech)