<p><p><b>Responsibilities : </b></p><br/><p>- Test Amazon Connect flows, Lex bot interactions, and ServiceNow integrations to ensure performance and compliance.</p><br/><p>- Develop and execute comprehensive test plans for the new IVR, covering all call flows, branching logic, and error paths.</p><br/><p>- Verify that call attributes are correctly set and passed through the system to enable accurate call routing and tagging.</p><br/><p>- Validate Lambda integrations with ServiceNow.</p><br/><p>- Set up and monitor audit logs and metrics (e.
g., using CloudWatch) to verify system performance and troubleshoot issues.</p><br/><p>- Verify GDPR-compliant call recording, tagging, and storage.</p><br/><p>- Conduct end-to-end call simulations across scenarios and languages.</p><br/><p>- Prepare test cases, bug reports, and validation logs.</p><br/><p>- Support go-live and post-deployment testing.</p><br/><p><b>Requirements :</b></p><br/><p>- Hands-on testing experience with Amazon Connect IVR and Lex.</p><br/><p>- Knowledge of AWS Lambda, S3 and EventBridge, and CloudWatch.</p><br/><p>- Familiarity with ServiceNow Voice CSM.</p><br/><p>- Strong understanding of call center testing methodologies.</p><br/><p>- Good documentation and reporting skills.</p><p></p><br/></p> (ref:hirist.tech)