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Amazon Connect - Network Voice Job Opening In Pune – Now Hiring HCLTech


Job description

Network Voice - Amazon Connect


Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune


Experience: 14+ years


Requirement Details:

Position Overview (Job Summary):

The Amazon Connect Architect is responsible for designing and implementing scalable, secure, and integrated cloud contact center solutions using Amazon Connect and the AWS ecosystem.

The role involves leading technical teams, ensuring compliance, and delivering omnichannel customer experiences through automation and intelligent workflows.

Primary Skills:

  • Amazon Connect architecture and implementation
  • AWS services: Lambda, Lex, S3, DynamoDB, CloudWatch, IAM, API Gateway
  • Contact Flow design and IVR scripting
  • Integration with CRM, ticketing, and WFM systems
  • Python and Lambda development
  • REST API and web service integration
  • Security and compliance (PCI, HIPAA, GDPR)
  • AWS Well-Architected Framework

Secondary Skills:

  • Machine learning, NLP, and speech analytics (e.g., Contact Lens, Amazon Q in Connect)
  • Agile/Scrum methodologies and JIRA
  • Infrastructure-as-Code (CloudFormation, Terraform)
  • DevOps and CI/CD practices
  • Telephony protocols (SIP, VoIP)
  • AWS CXE tools: Pinpoint, SES, Bedrock, Segment AI, Campaigns
  • QuickSight (reporting and dashboards)
  • VPC and CIDR configuration

Experience:

  • 4–5+ years of hands-on experience with Amazon Connect and AWS CXE tools
  • Experience leading scrum teams and delivering AWS-based contact center solutions
  • Proven track record in large-scale system integration and cloud migrations

Role and Responsibilities:

A.

Key Responsibilities

  • Design end-to-end cloud contact center solutions using Amazon Connect and AWS services
  • Gather requirements and define user journeys and workflows
  • Lead technical teams and provide architectural guidance
  • Integrate Amazon Connect with third-party systems (CRM, WFM, analytics, telephony)
  • Plan and execute migrations from legacy systems
  • Ensure security, compliance, and adherence to AWS best practices
  • Automate workflows using Lambda, Lex, and other AWS tools
  • Enable omnichannel capabilities (voice, chat, email, SMS)
  • Monitor performance using CloudWatch, Contact Lens, and dashboards
  • Maintain architecture documentation and implementation guides

B.

Additional Responsibilities

  • Lead scrum teams and convert user stories into technical designs
  • Deliver solutions aligned with AWS Well-Architected Framework
  • Document call flows and technical specifications
  • Support complex implementations (e.g., Contact Lens dashboards, Amazon Q, Segment AI)
  • Collaborate with cross-functional teams in Agile environments

Educational Qualification:

  • Bachelor’s degree in Computer Science, Engineering, or related field (preferred)

Certifications:

  • Highly Desirable: AWS Certified Solutions Architect – Associate or Professional
  • Nice to Have: Certifications in DevOps, security, or contact center platforms

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Amazon Connect Potential: Insight & Career Growth Guide


Real-time Amazon Connect Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Amazon Connect in Pune, India, highlighting market share and opportunities for professionals in Amazon Connect roles.

4271 Jobs in India
4271
58 Jobs in Pune
58
Download Amazon Connect Jobs Trends in Pune and India

Are You Looking for Amazon Connect Network Voice Job?

Great news! is currently hiring and seeking a Amazon Connect Network Voice to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HCLTech adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Amazon Connect Network Voice Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Amazon Connect Network Voice?

Key qualifications for Amazon Connect Network Voice typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Amazon Connect Network Voice?

To improve your chances of getting hired for Amazon Connect Network Voice, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Amazon Connect Network Voice Job Success

HCLTech interview tips for Amazon Connect   Network Voice

Here are some tips to help you prepare for and ace your Amazon Connect Network Voice job interview:

Before the Interview:

Research: Learn about the HCLTech's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Amazon Connect Network Voice interview at HCLTech, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HCLTech's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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