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Urgent! Amura Health - Technical Support Engineer - Ticketing System Job Opening In Chennai – Now Hiring Amura Health
<p><p><b>Role Overview :</b><br/><br/> We are seeking a Tech Lead (57 yrs experience) to design, build, and scale the technology foundation for our Support Excellence function.<br/><br/> You will :<br/><br/> - Lead a small, high-impact engineering team.<br/><br/> - Own the support tooling roadmap.<br/><br/> - Implement solutions for ticket triage, data quality issues, automation, and integrations with our healthcare SaaS platform.<br/><br/>- This is a hands-on technical leadership role for someone who thrives on solving operational challenges, building frameworks from scratch, and enabling support teams to scale effectively.<br/><br/><b>Key Responsibilities :</b><br/><br/><b>Build & Enhance Support Platform :</b><br/><br/> - Own engineering roadmap for support tooling (ticketing, triage, automation).<br/><br/> - Design scalable frameworks for fast triage, data-driven escalation, and high-quality resolution.<br/><br/> - Integrate support tooling with backend, CMS, and analytics systems.<br/><br/><b>Technical Leadership & Delivery :</b><br/><br/> - Lead a small team of SEs/SSEs with guidance on design, architecture, and coding standards.<br/><br/> - Stay hands-on with coding & reviews.<br/><br/> - Work closely with PMs and BAs to translate requirements into execution.<br/><br/><b>Automation, Data & AI-Driven Support :</b><br/><br/> - Implement automation workflows (bots, routing, notifications).<br/><br/> - Adopt AI/ML for ticket classification, triage, and predictive resolution.<br/><br/> - Build dashboards for KPIs (FRT, TTR, resolution quality).<br/><br/><b>Cross-functional Collaboration :</b><br/><br/> - Partner with Product, QA, Customer Success, and Ops to align on support needs.<br/><br/> - Be the engineering voice in escalation, release readiness, and support enablement.<br/><br/> - Collaborate with content/ops teams to enable self-service (FAQs, in-app help).<br/><br/><b>Documentation & Knowledge Management :</b><br/><br/> - Maintain technical documentation for support tooling & integrations.<br/><br/> - Contribute to knowledge bases (internal + external).<br/><br/> - Foster a documentation-first culture.<br/><br/><b>What Were Looking For :</b><br/><br/><b>Must-Have :</b><br/><br/> - 57 yrs software engineering experience, with 2+ yrs in a senior/lead role.<br/><br/> - Proven experience building platforms, support tools, or automation systems.<br/><br/> - Strong skills in Python/Node/Java, SQL, AWS/GCP, and integrations with ticketing systems (Zendesk, Freshdesk, ServiceNow, Jira Service Management).<br/><br/> - Experience leading small teams, delivering from design ?
build ?
release.<br/><br/> - Strong problem-solving skills, bias for execution.<br/><br/><b>Nice to Have :</b><br/><br/> - Experience with SaaS or healthcare platforms.<br/><br/> - Familiarity with AI/ML-driven support (classification, NLP bots).<br/><br/> - Hands-on with support metrics (CSAT, SLA, TTR).<br/><br/> - Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).<br/><br/><b>Who is Amura?</b><br/><br/> - A health startup with presence in multiple countries.<br/><br/><b>How old are you?</b><br/><br/> - 6+ years.<br/><br/><b>Whats special about you?</b><br/><br/> - Clients love our protocol (82+ NPS, all growth organic).<br/><br/> - Our team blends operations, medicine, and marketing brilliance.<br/><br/><b>Whats special about working here?</b><br/><br/> - Grow crazy-fast: 5 years of growth in 1 year.<br/><br/> - But only if youre not ordinary this is high-impact work.<br/><br/><b>What kind of people do you want?</b><br/><br/> - People who value human life and want measurable global impact.<br/><br/> - Those who thrive at the edge of their best, seeking growth and challenges.<br/><br/><b>Where is your office?</b><br/><br/> - Chennai (Perungudi).<br/><br/><b>Work Model</b><br/><br/> Work from Office because great stories are built in person!.<br/></p><br/></p> (ref:hirist.tech)
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Unlock Your Amura Health Potential: Insight & Career Growth Guide
Real-time Amura Health Jobs Trends in Chennai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Amura Health in Chennai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3510 jobs in India and 94 jobs in Chennai. This comprehensive analysis highlights market share and opportunities for professionals in Amura Health roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Amura Health is currently hiring and seeking a Amura Health Technical Support Engineer Ticketing System to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Amura Health adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Amura Health Technical Support Engineer Ticketing System Jobs India varies, but the pay scale is rated "Standard" in Chennai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Amura Health Technical Support Engineer Ticketing System typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Amura Health Technical Support Engineer Ticketing System interview at Amura Health, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Amura Health's products or services and be prepared to discuss how you can contribute to their success.
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