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Analyst Digital Platform Support Job Opening In Pune – Now Hiring Confidential


Job description

Key Responsibilities

Perform the daily activities and operations of application support team.

Work with vendors for 3rd level support and TMF Internal teams.

Support the applications used in Digital Platform support team and meet the requests response and resolution within specified timelines.

Sets priorities for self to ensure task completion, coordination of work activities with peers and Global Application support Manager.

Use judgment to identify, troubleshoot and resolve day-to-day technical and operational, application support related problems.

Follow ITIL processes along with TMFs best practices and guidelines.

Other role characteristics: highly self-motivated, directed, detailed, analytical, problem-solving, critical thinking, ability to effectively prioritize and execute tasks in a high-pressure environment.

Attend internal and vendor facing meetings as and when needed.

Contribute to Application support document library.

Liaise with TMF Internal IT team in gathering required information around applications.

The role will report to a Global Application Support Manager.

You will be focused on application support under Global Technology SERVICES.

Responsibilities will include:

Analyse, design, and improve our application support processes.

Generate and maintain end to end Application Support documentation, ensuring on time & high-quality delivery.

Flexible in working hours to support application users globally in rotational shifts.

Utilise ITIL framework in day to day support activities.

Support and train new team members.

Be a champion of our TMF Operating model.

Key Requirements

  • Overall 3-6 years of application support experience within a leading management consultancy or equivalent.
  • Build strong relationships with IT and Business stakeholders
  • Working effectively and delivering at pace within a global team.
  • Excellent English written and spoken communication skills.
  • Good to have Spanish/Portuguese communication skills.
  • Min 3 years experience in Incident management/ application Support.
  • Analytical and problem solving skills.

Key Qualifications

  • Graduate Degree
  • ITIL foundation knowledge
  • Understanding of support framework


Skills Required
Itil Foundation, Spanish, Platform, Digital, portuguese

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Analyst Digital Potential: Insight & Career Growth Guide


Real-time Analyst Digital Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Analyst Digital in Pune, India, highlighting market share and opportunities for professionals in Analyst Digital roles.

142806 Jobs in India
142806
4567 Jobs in Pune
4567
Download Analyst Digital Jobs Trends in Pune and India

Are You Looking for Analyst Digital Platform Support Job?

Great news! is currently hiring and seeking a Analyst Digital Platform Support to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Analyst Digital Platform Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Confidential interview tips for Analyst Digital Platform Support

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