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Analyst III Infrastructure services Job Opening In Bengaluru – Now Hiring DXC Technology


Job description

Job Description:

Essential Job Functions:

  • Taking ownership of customer issues reported and responding to customer inquiries to ensure customer needs are met.
  • Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues and/or refer more complex technical problems through a defined escalation process.
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed-upon time frame.
  • Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
  • Basic Qualifications

  • Should have attended regular school/college with 10+2+3 as a minimum qualification in any stream of subject.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Fresher or has work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
  • Ability to provide step-by-step technical help, both written and verbal.
  • Experience with solving computer-related problems.
  • Experience working with company escalation policy.
  • Requirements and Skills

  • Interpersonal skills to interact with customers and team members.
  • Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
  • Organization skills to balance and prioritize work.
  • Ability to work in a team environment.
  • Work Environment

  • Work from Office is mandatory.
  • This job role requires working rotational / night shifts.
  • At DXC Technology, we believe strong connections and community are key to our success.

    Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

    We’re committed to fostering an inclusive environment where everyone can thrive.

    Required Skill Profession

    Computer Occupations


    • Job Details

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