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Urgent! Analytix Business Solutions - L1 Support Engineer - Ticketing System Job Opening In India, India – Now Hiring Analytix Business Solutions
<p><p>As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services.<br/><br/>You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations.<br/><br/>You will also leverage AI-powered copilots and automation tools to enhance support efficiency and client satisfaction.<br/><br/><b>Key Responsibilities : </b><br/><br/><b>Ticket Management & Client Support : </b><br/><br/>- Respond to and resolve client tickets using ConnectWise RMM and other support platforms.<br/><br/>- Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system.<br/><br/>- Escalate unresolved or complex issues to L2/L3 teams with detailed context and logs.<br/><br/><b>User Support & Lifecycle Management : </b><br/><br/>- Assist with onboarding and offboarding processes, including user account setup and deactivation.<br/><br/>- Provide basic support for Microsoft 365 and Google Workspace environments.<br/><br/><b>Microsoft Azure & Entra ID Support : </b><br/><br/>Perform basic Azure tasks such as : <br/><br/>- Managing virtual machines<br/><br/>- Monitoring storage accounts<br/><br/>- Supporting Azure Virtual Desktop (AVD) sessions<br/><br/>- Assisting with user access and permissions in Microsoft Entra ID<br/><br/><b>Microsoft 365 Support : </b><br/><br/>- Perform basic tasks such as : <br/><br/>- Managing users and groups<br/><br/>- Provisioning of shared mailbox, distribution list<br/><br/>- Mail flow rules<br/><br/><b>Windows OS & Desktop Support : </b><br/><br/>- Troubleshoot Windows login issues, profile corruption, and performance problems.<br/><br/>- Install and update patches, manage local user accounts, and map network drives.<br/><br/><b>Network & Connectivity Troubleshooting : </b><br/><br/>- Perform basic LAN/Wi-Fi troubleshooting, including IP configuration and DNS resolution.<br/><br/>- Monitor network alerts and escalate critical issues to L2 / L3 engineers.<br/><br/><b>Infrastructure & System Monitoring : </b><br/><br/>- Monitor infrastructure health using 24x7 and escalate critical alerts.<br/><br/>- Perform routine maintenance and basic troubleshooting for : <br/><br/>- Printers, email, and VoIP systems (e., 8x8, Nextiva)<br/><br/>- Antivirus and EDR platforms (e., SentinelOne, CrowdStrike Falcon)<br/><br/>- Backup systems (e., Datto for M365/Google Workspace, MSP360 for servers/desktops)<br/><br/>- Web hosting platforms (e., Kinsta)<br/><br/><b>Security & Awareness Support : </b><br/><br/>- Support email security configurations and spam filtering using Proofpoint.<br/><br/>- Assist in phishing simulations and security awareness training using KnowBe4.<br/><br/>- Provide basic support for VMware environments : <br/><br/>- Monitor virtual machines and report performance issues.<br/><br/>- Escalate complex virtualization problems to higher-tier teams.<br/><br/><b>Tools and Platform Awareness : </b><br/><br/>- Cloud Platforms : Microsoft Azure, AWS (preferred).<br/><br/>- Productivity Suites : Microsoft 365, Google Workspace<br/><br/>- OS & Virtualization : Windows Server, Linux (preferred), VMware/Hyper-V.<br/><br/>- Storage : SAN, NAS.<br/><br/>- Networking : Basic knowledge of TCP/IP, DNS, DHCP, VPN, VLANs, firewalls.<br/><br/>- Email Security : Proofpoint.<br/><br/>- EDR : Sentinelone / CrowdStrike.<br/><br/>- Automation & AI : PowerShell, AI copilots, Power Automate.<br/><br/>- Backup & DR : Datto, MSP360, Veeam.<br/><br/>- Monitoring & Management : ConnectWise RMM, Site24x7<br/><br/>- Ticketing Tool : ConnectWise PSA<br/><br/>- Web Hosting : Kinsta<br/><br/>- Phishing Simulation & Training : KnowBe4<br/><br/>- VOIP : 8x8, Nextiva<br/></p><br/></p> (ref:hirist.tech)
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Unlock Your Analytix Business Potential: Insight & Career Growth Guide
Real-time Analytix Business Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Analytix Business in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 127743 jobs in India and 11867 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Analytix Business roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Analytix Business Solutions is currently hiring and seeking a Analytix Business Solutions L1 Support Engineer Ticketing System to join their team. Feel free to download the job details.
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The fundamental ethical values are:The average salary range for a Analytix Business Solutions L1 Support Engineer Ticketing System Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Analytix Business Solutions L1 Support Engineer Ticketing System typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Analytix Business Solutions L1 Support Engineer Ticketing System interview at Analytix Business Solutions, research the company, understand the job requirements, and practice common interview questions.
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