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Urgent! Apparel Group - IT Support Engineer - Ticketing System Job Opening In Bengaluru – Now Hiring Apparel Group(Victoria Secret)

Apparel Group IT Support Engineer Ticketing System



Job description

<p><p><b>Duties/Areas of Responsibility :</b></p><p><p><b><br/></b></p>- Provide technical assistance and support for incoming queries and issues related to computer systems & software.<br/><br/></p><p>- Handle Tier 1 help desk escalations through tickets or phone.<br/><br/></p><p>- Follow up on outstanding requests and ensure timely resolution.<br/><br/></p><p>- Logging customer/employee queries and analyzing call logs to spot trends and underlying issues.<br/><br/></p><p>- Escalating IT issues to Level 2 support as and when required.<br/><br/></p><p>- Installation and configuration of Software/Hardware.<br/><br/><b>Skill Set :</b></p><p><p><b> </b></p>- Knowledge of computer operating systems, hardware, and software.<br/><br/></p><p>- Basic knowledge of Programming languages/Database Management Systems.<br/><br/></p><p>- Knowledge of Ticketing system<br/><br/></p><p>- Experience in Point-of-Sale systems a plus.<br/><br/></p><p>- Strong verbal and written communication skills<br/><br/></p><p>- Excellent problem-solving and analytical skills<br/><br/><b>Preferred Qualifications :</b></p><p><p><b><br/></b></p>- Engineering Degree or equivalent.<br/><br/></p><p>- Experience working as an IT help desk technician or in a similar customer support role<br/><br/><b>Others :</b></p><p><p><b><br/></b></p>Your working hours will be 9 hours a day (including 1 hour break) and you are likely to be working on day or night shifts depending on the roster.</p><br/></p> (ref:hirist.tech)


Required Skill Profession

Computer Occupations



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