Appian Support Engineer

We are seeking a skilled and proactive Appian Support Engineer to join our team.

The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications.

This includes providing L2/L3 support , performing root cause analysis , managing environmental maintenance , and collaborating with development teams to deliver seamless user experiences.
Key Responsibilities :
Provide L2/L3 support for Appian BPM applications, including incident resolution , root cause analysis , and performance tuning .
Monitor application health , identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.
Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases .
Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations .
Create and maintain detailed support documentation , runbooks , and knowledge base articles to aid in efficient issue resolution.
Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements.
Participate in on-call rotations and ensure timely resolution of critical incidents .
Ensure adherence to SLAs , security compliance , and change management processes .
Provide technical guidance to internal teams on Appian architecture , deployment processes , and best practices .
Required Skills & Qualifications :
3+ years of hands-on experience supporting or developing applications on the Appian BPM platform .
Strong understanding of Appian architecture, components , and deployment pipelines .
Experience with Appian 21.x or later versions.
Proficiency in troubleshooting SAIL interfaces , process models , and Appian integrations .
Experience with Appian DevOps tools such as Jenkins , Git , or Automated Deployment Manager (ADM) .
Working knowledge of SQL , REST APIs , and web services integration .
Exposure to monitoring tools like Splunk , AppDynamics , or Dynatrace .
Strong communication , analytical , and problem-solving abilities.
Desired Skills :
Appian Certified Associate Developer or higher certification.
Experience working in Agile/Scrum environments.
Exposure to cloud platforms such as AWS or Azure , and containerization technologies like Docker or Kubernetes .
Familiarity with ITIL practices and ticketing tools (e.g., ServiceNow , JIRA ).