Job description
 
                         We are seeking a skilled and proactive  Appian Support Engineer  to join our team.
The ideal candidate will be responsible for ensuring the  availability, reliability, and performance  of business-critical Appian-based applications.
This includes providing  L2/L3 support , performing  root cause analysis , managing  environmental maintenance , and collaborating with development teams to deliver seamless user experiences.
Key Responsibilities :
Provide  L2/L3 support  for Appian BPM applications, including  incident resolution ,  root cause analysis , and  performance tuning .
Monitor  application health , identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.
Collaborate with development and DevOps teams to  deploy patches, upgrades, and new releases .
Manage and maintain multiple  Appian environments  (Development, Testing, UAT, Production), including  version upgrades  and  hotfix installations .
Create and maintain detailed  support documentation ,  runbooks , and  knowledge base articles  to aid in efficient issue resolution.
Work closely with  Appian Global Support  and vendors for platform-level troubleshooting and enhancements.
Participate in  on-call rotations  and ensure timely resolution of  critical incidents .
Ensure adherence to  SLAs ,  security compliance , and  change management processes .
Provide technical guidance to internal teams on Appian  architecture ,  deployment processes , and  best practices .
Required Skills & Qualifications :
3+ years  of hands-on experience supporting or developing applications on the  Appian BPM platform .
Strong understanding of  Appian architecture, components , and  deployment pipelines .
Experience with  Appian 21.x or later  versions.
Proficiency in troubleshooting  SAIL interfaces ,  process models , and  Appian integrations .
Experience with  Appian DevOps tools  such as  Jenkins ,  Git , or  Automated Deployment Manager (ADM) .
Working knowledge of  SQL ,  REST APIs , and  web services integration .
Exposure to  monitoring tools  like  Splunk ,  AppDynamics , or  Dynatrace .
Strong  communication ,  analytical , and  problem-solving  abilities.
Desired Skills :
Appian Certified Associate Developer  or higher certification.
Experience working in  Agile/Scrum  environments.
Exposure to  cloud platforms  such as  AWS  or  Azure , and  containerization  technologies like  Docker  or  Kubernetes .
Familiarity with  ITIL practices  and  ticketing tools  (e.g.,  ServiceNow ,  JIRA ).
 
                    
                    
Required Skill Profession
 
                     
                    
                    Computer Occupations