We are seeking a skilled and proactive Appian Support Engineer to join our team.
The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications.
This includes providing L2/L3 support , performing root cause analysis , managing environmental maintenance , and collaborating with development teams to deliver seamless user experiences.
Key Responsibilities :
- Provide L2/L3 support for Appian BPM applications, including incident resolution , root cause analysis , and performance tuning .
- Monitor application health , identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools.
- Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases .
- Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations .
- Create and maintain detailed support documentation , runbooks , and knowledge base articles to aid in efficient issue resolution.
- Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements.
- Participate in on-call rotations and ensure timely resolution of critical incidents .
- Ensure adherence to SLAs , security compliance , and change management processes .
- Provide technical guidance to internal teams on Appian architecture , deployment processes , and best practices .
Required Skills & Qualifications :
- 3+ years of hands-on experience supporting or developing applications on the Appian BPM platform .
- Strong understanding of Appian architecture, components , and deployment pipelines .
- Experience with Appian 21.x or later versions.
- Proficiency in troubleshooting SAIL interfaces , process models , and Appian integrations .
- Experience with Appian DevOps tools such as Jenkins , Git , or Automated Deployment Manager (ADM) .
- Working knowledge of SQL , REST APIs , and web services integration .
- Exposure to monitoring tools like Splunk , AppDynamics , or Dynatrace .
- Strong communication , analytical , and problem-solving abilities.
Desired Skills :
- Appian Certified Associate Developer or higher certification.
- Experience working in Agile/Scrum environments.
- Exposure to cloud platforms such as AWS or Azure , and containerization technologies like Docker or Kubernetes .
- Familiarity with ITIL practices and ticketing tools (e.g., ServiceNow , JIRA ).