Application Engineer, Customer Service Desktop & Self Service

Job description

Application Engineer, Customer Service Desktop & Self-Service
Job Category: Application Development


Location: India - Karnataka - Bangalore





**Meet Our Team:**


Pegasystems develops strategic applications for sales, marketing, service and operations.

Pega's applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements.

Pega's Global 500 customers include the world's largest and most sophisticated enterprises.

Pega's applications, available on-premises or in the cloud, are built on its unified Pega platform, which uses visual tools to easily extend and change applications to meet clients' strategic business needs.

Pega's clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use and global scale.

You shall be part of a highly energetic team that would leverage visual and easy-to-learn low code development tools for designing and developing business application software.




**Picture Yourself at Pega:**


Pega is changing the way the world builds Application Software.

In this role, you will be part of highly engaged teams designing and developing best-in-class application solutions applying modern and cutting-edge technologies.

This is your opportunity to be part of a creative and vibrant team to solve interesting client challenges.




**What You'll Do at Pega:**


Application Software Design and Development
•Design, develop and implement high quality Application Software with minimal defects that conforms with suggested design patterns and best practices using Pega Platform
•Design applications from modeling the data schema to building out the process flows to creating mock-ups for the interfaces leveraging Pega's Low code development methodology
•Understand and deliver solutions to the business problem with end user empathy
•Execute processes according to the Application Software Development Life Cycle
•Work as part of a collaborative agile team of talented engineers following Agile Methodologies
•Provide inputs to design documents
•Take ownership of bugs and designing and implementing a story and drive it to completion
•Develop and execute unit test cases to draft test your work
•Provide effort and time estimates to complete work
•Proactively provide feedback to Platform's Engineering team and participate in adoption and implementation testing for new Platform features.


Process Adoption and Learning
•Follow scrum practices and report work status, progress and impediments in a timely fashion
•Become technically proficient with Pega Platform technology/tools
•Continuously look for opportunities to learn and improve skills
•Understand the business context of the application landscape
•Learn to use platform diagnostic tools to identify and communicate any potential risks/defects in the application




**Who You Are:**


• You are a skilled Application Software engineer, who can explore best practices, understand requirements and write good quality code quickly.
• You enjoy exploring the latest developments and best practices in the Application Software industry and applying them at work.
• You take constructive feedback with an open mind and work to continuously improve yourself.
•You are a self-starter, highly motivated, innovative, able to shift directions quickly when priorities change, and deliver against tight deadlines
• You are proactive in seeking work assignments and exploring new areas.
• You are committed to client success.




**What You've Accomplished:**


•2-5 years of Application Software development experience, preferably in a product development company
•Bachelor’s Degree in Computer Science, Computer applications or related field
•Strong understanding of Application Software engineering concepts and practices.
•Prior experience with enterprise systems including CRM, Industry applications, ERP and their corresponding business domain knowledge
•Preferred experience developing integrations using APIs
•Exhibit strong written and verbal communication skills
•Solid understanding of, and practical experience with DevOps and Application Software Development Life Cycle (SDLC)
•Practical experience with Agile/Scrum development methodology
•Practical knowledge of Application Software design patterns
•Have some exposure to project planning and effort estimation practices.
•Ability to work collaboratively in a team to brainstorm, plan and develop new features.
•Experience with one or more of the following: Java, J2EE, JavaScript, CSS, HTML, Oracle, DB2, MS SQL
•Pega 7.x/8.x experience/certification is a plus.
•Experience/Certification in is a plus.




**Pega Offers You:**


Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company






Job ID: 22552

**AI in Action –** Pega embraces the power of artificial intelligence.

We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.


**Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best.

With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people.

Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.


We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.


As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.


**Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.


**Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity

Required Skill Profession

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