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Urgent! Application Support Analyst Job Opening In Chennai – Now Hiring Explorance

Application Support Analyst



Job description

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people.

Explorance offers innovative People Insight Solutions because we believe that each experience matters.


Explorance is a rapidly growing software company recognized for its unique workplace culture.

We strive to be the best we can for our people, our customers, and the community.

Currently, we are looking for an Application Support Analyst who always strives for software excellence and continuous improvement.

What You Will Do

  • Unblocking of Customer Support driven issues

  • Investigate issues and provide root cause analysis

  • Validating issues against product requirements

  • Research issues through code, documentation and interviewing knowledge and stake holders

  • Creating action items from customer raised issues Providing workarounds to Customer Support driven issues
    Reporting bugs and product suggestions to product management team
    Reporting documentation improvement requests to technical writing
    Continuously contributing to the troubleshooting guide and Improving internal knowledge documentation
    Propose infrastructure and system/software configuration changes to address production issues.


  • Contributing to the incident report

  • Escalate to proper teams in a timeframe that respect our service level agreements
  • Technical Skills

  • Experience in supporting a .Net based web application.

  • Ability to identify complex issues by debugging the application and by analysing traces and logs and escalate it to L team.

  • Experience in writing T-SQL Queries, Stored Procedures, Functions etc.

    to investigate and fix issues.

  • Experience in creating Scripts using PowerShell to automate recurring/scheduled tasks and/or facilitate handoff.

  • Experience in Server-side languages like C, is an added advantage.

  • Be proficient with JIRA to assign requests to other support/dev teams, track or follow up on requests.

  • Effectively time management and Prioritization skills in order to meet high level of service.

  • Understanding of Software Architectures and API Designs.

  • Understanding of Distributed Systems Designs

  • Understanding of SDLC (Software development Life Cycle)

  • Understanding of Software Quality best practices

  • Understanding of System administration and networking
  • Soft Skills

  • You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills.

  • You are resourceful, flexible and hold self-accountable and persevere in the face of obstacles.

  • You are an articulate communicator, proficient in both verbal and written English/language and enjoy crafting clear and concise messages to customers.

  • You are curious about technology and software and learning how our customers use our product.

  • You are a standout teammate who believes that the whole is greater than the sum of all parts.

  • You are empathetic and enjoy teaching customers at all levels of technical proficiency.

  • You are self-aware and are open to adapting to changing environments.

  • You follow through on your commitments (and are honest when something is over your head)!
  • Other Requirements

  • Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.
  • At Explorance, we take inclusion to heart and live it each day.

    We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion.

    We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.

    We make employment-related decisions without regard to any of these characteristics.

    And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

    About Explorance
    Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to driven purpose, impact, and growth.

    Bringing years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for % of Fortune companies and % of the world’s top higher education institutions, has influenced over million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY.

    Consistently among the top employers by the Great Places to Work Institute, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the -degree feedback market by Fortune Business or connect on , , and .


    Required Skill Profession

    Computer Occupations



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      Unlock Your Application Support Potential: Insight & Career Growth Guide


    • Real-time Application Support Jobs Trends in Chennai, India (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Chennai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 69643 jobs in India and 1919 jobs in Chennai. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Application Support Analyst Job?

      Great news! is currently hiring and seeking a Application Support Analyst to join their team. Feel free to download the job details.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Explorance adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying India laws and regulations
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    • Interview Tips for Application Support Analyst Job Success
      Explorance interview tips for Application Support Analyst

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Explorance's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Application Support Analyst interview at Explorance, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Explorance's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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