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Urgent! Application Support Engineer Job Opening In Hyderabad – Now Hiring HighRadius
About HighRadius!
HighRadius is a Fintech enterprise Software-as-a-Service (SaaS) company that leverages Artificial Intelligence-based Autonomous Systems to help companies automate Accounts Receivable and Treasury
processes.
The HighRadius® Integrated Receivables platform reduces cycle times in your order-to-cash process by automating receivables and payments processes across credit, electronic billing and payment
processing, cash application, deductions, and collections.
Our customers range from some of the largest global corporations including more than 200 Fortune 1000 companies as well as mid-size enterprises
that don’t have the IT resources to consolidate on an ERP platform but still want to automate and streamline their receivables and treasury processes.
Job Summary
Functional Support Consultant will be responsible for providing support to our high-end, robust and scalable SaaS products.
He/She plays a significant role as an extension of our internal teams, the ultimate
HighRadian ambassador who delivers continuous support from the advent of the conflict to the time it gets resolved.
S/he should be keen to learn about our complex software products and have a people-first
mentality.
If you are ready to leverage your grit, creativity and bit of wit and humor to experience an awesome company culture - then you should be a HighRadian!
Responsibilities:
• Responsible for providing product support to users of the HighRadius applications.
• Own customer reported issues and drive them to resolution meeting the SLAs.
• Provide a delightful customer experience by partnering with internal and external stakeholders.
• Supports and contributes to the growth of best practices for delivery of HighRadius Support services.
• Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.
• Have the will to learn and understand our products and their features to support and educate clients.
• Follow the Quality and Process compliance to do the right thing for customers and the organization.
• Dynamically prioritize tickets and multi-task when needed.
• To be a team player who can work in rotational shifts.
• To empathize with client situations and provide quick resolutions or workarounds.
• Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.
Requirements:
• 3 to 4 years of experience in Application Support preferably a SaaS application.
• Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.
• A technology-centric background.
• Strong logical, analytical and problem-solving skills.
• Excellent communication skills.
• Can work in a fast paced, ever changing, start-up environment.
• Proficiency in running SQL queries is a plus.
• Scripting knowledge is a plus.
What You’ll Get
✨ Smart • Intelligent • Private • Secure
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in Hyderabad, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Hyderabad, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 69643 jobs in India and 2817 jobs in Hyderabad. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HighRadius is currently hiring and seeking a Application Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Application Support Engineer Jobs Hyderabad.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HighRadius adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support Engineer Jobs India varies, but the pay scale is rated "Standard" in Hyderabad. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Support Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Application Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Application Support Engineer interview at HighRadius, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HighRadius's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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