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Application Support Engineer II Job Opening In Gurugram – Now Hiring Confidential


Job description

We are looking for Computer Science Engineers to join our rapidly growing Technology Team

Cvent's Technology Team is responsible for the design, development and support of the company's suite of cloud-based software products.

This is a hands-on position with a primary focus on the top tier technical support for products offered by Cvent.

As an Application Support Engineer, you will be responsible for providing technical support and troubleshooting assistance for our software applications.

You will work closely with our development, QA, and customer service teams to ensure seamless application performance and resolve any issues that arise.

This role requires a strong technical background, excellent problem-solving skills, and a customer-centric approach.

In This Role, You Will:

• Provide Top-tier software support for application-related issues, including diagnosing and resolving technical problems

• Become a subject matter expert who supplies in-depth technical and business product knowledge to multiple teams

• Monitor application performance, support regular maintenance, and ensure system availability and reliability

• Collaborate with development and QA teams to identify, report, and resolve software defects and enhancements

• Work with different DB technologies, from traditional relational to the latest NoSQL such as Couchbase and queuing mechanisms like RabbitMQ

• Write simple to complex DB queries to be able to fetch data for reporting or data fixes as needed

• Identify root cause of problems by troubleshooting logs using monitoring tools or traverse through the code as needed

• Active participation during incidents to minimize impact and restore business functionality ASAP

• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles

• Communicate effectively with customer-facing teams to understand their needs and provide timely solutions

• Working in 24x7 rotational shifts is required for this position

• Participate in on-call rotation on weekend to provide support when necessary

• Continuously improve support processes and contribute to the development of best practices

Heres What You Need:

• BS/BTech/MTech/MCA in Computer Science or equivalent required

• 2-4 years of experience in application support or a similar technical support role

• Strong knowledge of software applications, databases, and operating systems

• Proficiency in SQL and experience with database management systems (eg, MySQL, Oracle, PostgreSQL, SQL Server)

• Familiarity with programming languages such as Java, .NET, Python, or similar

• Experience with monitoring and logging tools (eg, Splunk, AppD, New Relic, DataDog)

• Customer-focused mindset with a commitment to delivering best in class tech support

• Excellent problem solving and analytical skills & aptitude for learning new technologies

• Knowledge of ITIL, Agile Methodologies or other IT service management frameworks

• Experience working on ticket and bug management system such as Jira, JSD or similar

Preferred Skills:

• Experience developing with C#, ASP.Net/any object-oriented programming language

• Familiarity with software deployment, website analytics, web service APIs and version control systems (Github or similar)

• Experience with cloud platforms (eg, AWS, Azure, Google Cloud)


Skills Required
C#, Java, Python, .NET, Application Support, Sql

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Application Support Potential: Insight & Career Growth Guide


Real-time Application Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Application Support in Gurugram, India, highlighting market share and opportunities for professionals in Application Support roles.

65243 Jobs in India
65243
841 Jobs in Gurugram
841
Download Application Support Jobs Trends in Gurugram and India

Are You Looking for Application Support Engineer II Job?

Great news! is currently hiring and seeking a Application Support Engineer II to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Application Support Engineer II Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Application Support Engineer II?

Key qualifications for Application Support Engineer II typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Application Support Engineer II Job Success

Confidential interview tips for Application Support Engineer II

Here are some tips to help you prepare for and ace your Application Support Engineer II job interview:

Before the Interview:

Research: Learn about the Confidential's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Application Support Engineer II interview at Confidential, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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