Urgent! Application Support Engineer - Incident Management Job Opening In India, India – Now Hiring Cloudran Communications
<p><p><b>About the job :</b><br/><br/><b>About the Role :</b><br/><br/>We are looking for a highly skilled and proactive Application Support Engineer to join our global support team.
</p><p><br/></p><p>In this role, you will be responsible for the monitoring, incident response, and issue resolution of enterprise-grade systems including IBM Sterling B2B, UiPath RPA bots, and various cloud-native database platforms (AWS RDS, Aurora PostgreSQL, DynamoDB, GCP BigQuery, etc.).<br/><br/>The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift Responsibilities : Support & Incident Management :</b></p><p><br/>- Monitor and manage support tickets via JIRA and email.</p><br/>Troubleshoot and resolve issues across : </p><p><br/>- IBM Sterling B2B integrations and translation services<br/><br/></p><p>- UiPath RPA workflows and orchestrations<br/><br/></p><p>- Database systems : SQL Server, Aurora PostgreSQL, MySQL, DynamoDB, and BigQuery<br/><br/>- Meet defined SLAs for incident response and resolution (e.g., 15-min response, 1-hour resolution).<br/><br/><b>System Monitoring & Maintenance :</b><br/><br/>- Perform regular health checks and performance monitoring of applications, integrations, and databases.<br/><br/>- Assist with deployment validations, patch installations, and performance tuning as needed.<br/><br/>- Proactively escalate critical issues per escalation protocols.<br/><br/><b>Shift & Availability :</b><br/><br/>- Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.<br/><br/><b>Documentation & Knowledge Sharing :</b><br/><br/>- Maintain accurate and up-to-date incident logs.<br/><br/>- Create and update knowledge base articles, SOPs, and troubleshooting documentation.<br/><br/>- Contribute to knowledge transfer and onboarding of new team members.<br/><br/><b>Compliance & Security :</b><br/><br/>- Ensure all activities comply with organizational and customer security standards (HIPAA, GDPR, ISO 27001).<br/><br/>- Follow access and onboarding policies based on client environment guidelines.<br/><br/><b>Required Qualifications :</b><br/><br/>- IBM Sterling B2B : In-depth experience in supporting and troubleshooting B2B integrations and translation flows.<br/><br/>- UiPath (RPA) : Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.<br/><br/><b>Cloud & Databases :</b><br/><br/></p><p>- Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB<br/><br/></p><p>- Exposure to MySQL and GCP BigQuery is a strong plus.<br/><br/>- Incident Management : Proven track record of working under pressure and adhering to strict SLAs.</p><p><br/>- Tools & Platforms : Experience with JIRA, ticketing systems, and monitoring tools.<br/><br/>- Soft Skills : Strong analytical thinking, communication, and ability to work independently with minimal supervision.<br/><br/><b>Preferred Experience :</b><br/><br/>- 5 to 10 years of experience in production application support roles.<br/><br/>- Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently.<br/><br/>- Familiarity with cloud-native monitoring and alerting tools is an advantage.<br/><br/><b>What We Offer :</b><br/><br/></p><p>- Exposure to cutting-edge cloud and automation technologies.<br/><br/></p><p>- Opportunity to work with global teams and enterprise clients.<br/><br/></p><p>- Rotational flexibility and work-life balance initiatives.<br/><br/></p><p>- Supportive environment for continuous learning and upskilling.</p><br/></p> (ref:hirist.tech)
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 65243 jobs in India and 6275 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Cloudran Communications is currently hiring and seeking a Application Support Engineer Incident Management to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cloudran Communications adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support Engineer Incident Management Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Before the Interview:To prepare for your Application Support Engineer Incident Management interview at Cloudran Communications, research the company, understand the job requirements, and practice common interview questions.
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