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Urgent! Application Support Engineer Job Opening In Pune – Now Hiring JA Solutions India Private Limited

Application Support Engineer



Job description

We’re Hiring: .NET Application Support Engineer (Remote)

Are you a problem-solver with a passion for debugging, troubleshooting, and ensuring seamless product performance?

Location: Remote (Client based in Pune)

Company Type: Product-based (Ecommerce Domain)

Employment Type: Full-time

What You’ll Do

- Provide L1/L2/L3 application support for production environments built on .NET and Microservices architecture.

- Debug, troubleshoot, and resolve complex application issues reported by internal teams or external clients.

- Manage and track support tickets using standard tools, ensuring timely resolution and high customer satisfaction.

- Perform root cause analysis and implement permanent fixes for recurring production issues.

- Collaborate with development and DevOps teams to ensure smooth product releases and patches.

- Utilize SQL for data validation, issue analysis, and performance optimization.

- Apply OOPs principles and design patterns while analyzing and improving system reliability.

- Support front-end components built with Angular or React.

- Use GenAI tools to enhance troubleshooting efficiency, automate analysis, and assist in issue documentation or RCA generation.

- Contribute to knowledge base documentation and share insights with the wider engineering and support teams.

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What You’ll Need

- Bachelor’s degree in Computer Science, Engineering, or related field.

- 1–4 years of hands-on experience in .NET application support or product support roles.

- Strong experience in debugging, troubleshooting, and production support.

- Good understanding of Microservices architecture and API integrations.

- Solid skills in OOPs, SQL, and design patterns.

- Experience working with Angular or React front-end applications.

- Familiarity with incident management tools (like JIRA, ServiceNow, or Zendesk).

- Strong communication and client-handling abilities for managing customer or product tickets effectively.

- Exposure to or active use of GenAI tools for automation, RCA, and ticket analysis.

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⭐ Preferred Skills

- Experience in Ecommerce product environments.

- Knowledge of cloud services (Azure/AWS) and deployment pipelines.

- Familiarity with monitoring and logging tools like ELK, Splunk, or AppDynamics.


Required Skill Profession

Prb



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