Urgent! Application Support Engineer - Troubleshooting Tools Job Opening In Bengaluru – Now Hiring FxConsulting
<p><p><b>Position : </b> Application Support Engineer<br/><br/><b>Experience : </b> 3-6 Years<br/><br/><b>Location : </b> Bangalore, India<br/><br/><b>Job Summary : </b><br/><br/>We are seeking a proactive and technically skilled Application Support Engineer with 3-6 years of experience to join our team.
The ideal candidate will provide comprehensive first-level technical support for our customer-facing web and mobile applications.
You will be the primary point of contact for diagnosing, troubleshooting, and resolving a wide range of technical issues, ensuring a seamless user experience.
This role requires a strong blend of technical expertise, excellent communication skills, and a commitment to maintaining detailed documentation and providing valuable feedback to our engineering teams.<br/><br/><b>Key Responsibilities : </b><br/><br/><b>Technical Support & Troubleshooting : </b><br/><br/>- Provide direct, first-level technical support to customers through multiple channels including phone, email, and chat.<br/><br/>- Diagnose and troubleshoot technical issues related to the application, such as order processing failures, login problems, payment gateway errors, and data synchronization issues.<br/><br/>- Guide customers through step-by-step solutions for common problems and clearly explain technical concepts to a non-technical audience.<br/><br/><b>Issue Escalation & Resolution : </b><br/><br/>- Log, track, and manage all customer issues within the support database, ensuring accurate records of all interactions.<br/><br/>- Perform preliminary root-cause analysis for recurring or complex issues.<br/><br/>- Promptly and accurately escalate unresolved or complex issues to L2/L3 support teams or relevant engineering departments with detailed technical context.<br/><br/><b>Collaboration & Feedback Loop : </b><br/><br/>- Collaborate closely with cross-functional teams, including product, development, and QA, to ensure a seamless and integrated approach to customer issue resolution.<br/><br/>- Collect, analyze, and report on customer feedback to help inform product improvements and bug prioritization.<br/><br/><b>Required Skills</b><br/><br/><b>Core Experience : </b><br/><br/>- 3-6 years of experience in an Application Support or Technical Support role.<br/><br/>- Proven experience in troubleshooting and resolving technical issues related to web and mobile applications.<br/><br/><b>Technical Proficiency : </b><br/><br/>- Familiarity with application troubleshooting tools and concepts (inspecting browser console logs, API request/response analysis).<br/><br/>- Basic understanding of web technologies (HTML, CSS, JavaScript) and mobile operating systems (iOS, Android).<br/><br/>- Experience with support ticketing systems like Jira, Zendesk, or Freshdesk.<br/><br/><b>Soft Skills : </b><br/><br/>- Excellent communication skills (verbal and written) with a customer-centric approach.<br/><br/>- Strong problem-solving and analytical abilities.<br/><br/><b>Preferred Skills : </b><br/><br/>- Experience in the e-commerce or logistics domain.<br/><br/>- Knowledge of database queries (e.g., SQL) to troubleshoot data-related issues.<br/><br/>- Experience with monitoring tools like Splunk, Datadog, or New Relic.</p><br/></p> (ref:hirist.tech)
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 69654 jobs in India and 5968 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! FxConsulting is currently hiring and seeking a Application Support Engineer Troubleshooting Tools to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Application Support Engineer Troubleshooting Tools Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at FxConsulting adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support Engineer Troubleshooting Tools Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Support Engineer Troubleshooting Tools typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Application Support Engineer Troubleshooting Tools interview at FxConsulting, research the company, understand the job requirements, and practice common interview questions.
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