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Urgent! Application Support L2 POS Job Opening In Navi Mumbai – Now Hiring Reliance Retail
Job Summary:
We are seeking a skilled and proactive Level 2 POS Support Engineer to provide advanced technical support for Retail Point of Sale (POS) systems.
The ideal candidate will have hands-on experience with IIS servers, Oracle and MySQL databases, Kubernetes clusters, and Linux environments.
This role is critical in ensuring seamless store operations by diagnosing and resolving complex POS issues, managing system monitoring, and driving continuous improvement in support processes.
Key Responsibilities:
Act as the escalation point for Level 1 POS issues and provide advanced troubleshooting support for POS hardware, software, and network problems.
Perform backend diagnostics using Oracle SQL and MySQL queries to analyze and resolve transaction/data-related issues.
Manage and monitor IIS web servers and deployed POS applications for performance and availability.
Execute Linux basic commands to perform diagnostics and investigate issues on POS or server-side components.
Support and monitor Kubernetes-based microservices that power backend POS services and retail apps.
Handle incident and ticket management using Service Manager Tool.
Coordinate with development, infrastructure, and Level 3 support teams to resolve persistent or critical incidents.
Maintain documentation of known issues, resolutions, and system configurations.
Contribute to continuous improvement of support workflows and service reliability.
Required Skills & Experience:
Preferred Qualifications:
Experience supporting microservice-based applications in Kubernetes environments.
Exposure to monitoring tools like Prometheus, Grafana, Nagios, or equivalent.
Understanding of ITIL processes and certifications like ITIL Foundation is a plus.
Scripting knowledge (Bash, PowerShell, Python) for automation is advantageous.
Work Conditions:
Willing to work in rotational shifts, including weekends or holidays as needed.
On-call availability for critical support scenarios.
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Unlock Your Application Support Potential: Insight & Career Growth Guide
Real-time Application Support Jobs Trends in Navi Mumbai, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Support in Navi Mumbai, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 75540 jobs in India and 2935 jobs in Navi Mumbai. This comprehensive analysis highlights market share and opportunities for professionals in Application Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Reliance Retail is currently hiring and seeking a Application Support L2 POS to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Application Support L2 POS Jobs Navi Mumbai.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Reliance Retail adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Support L2 POS Jobs India varies, but the pay scale is rated "Standard" in Navi Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Support L2 POS typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Application Support L2 POS interview at Reliance Retail, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Reliance Retail's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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