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Urgent! Application Tech Support Practitioner Job Opening In Bengaluru – Now Hiring Trigent Software Private Limited
Job Description: "11 BDC7B Summary:<br /> As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications.
Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate smoothly.
You will be dedicated to maintaining quality and will leverage your deep product knowledge to accurately define client issues and design effective resolutions, ensuring a seamless experience for all users.<br /> <br /> Roles & Responsibilities:<br /> Deliver Level 1 (L1) Technical Support through the IT Service Desk, ensuring timely resolution of user issues.<br /> Troubleshoot and resolve technical problems efficiently, providing clear guidance to end users.<br /> Accurately log and document all client interactions, issues, and resolutions within the ITSM tool to maintain comprehensive records.<br /> Collaborate proactively with team members to enhance service delivery and elevate the overall client experience.<br /> Take ownership of assigned tasks and work independently, progressing towards becoming a Subject Matter Expert (SME).<br /> Actively participate in team discussions, sharing insights and contributing to continuous improvement initiatives.<br /> Contribute to identifying and implementing effective solutions for work-related challenges.<br /> Assist in developing and refining support processes to streamline operations and improve service quality.<br /> Provide training, mentorship, and guidance to junior team members, fostering a positive and collaborative team environment.<br /> <br /> Professional & Technical Skills:<br /> Proficiency in Service Desk Management.<br /> Solid understanding of incident management processes.<br /> Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.<br /> Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.<br /> Understanding of Service Level Agreements (SLAs) and ticket lifecycle.<br /> Experience supporting remote users and using remote troubleshooting tools.<br /> Excellent verbal communication skills with a neutral accent.<br /> Strong written communication skills, including proper email etiquette.<br /> Effective problem-solving and analytical skills.<br /> Strong customer service orientation.<br /> Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.<br /> <br /> Support Type & Working Hours:<br /> Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.<br /> Shift Requirements: 24x7 support with 9.5-hour rotational shifts.
Flexibility to work in different shifts as per roster is essential.<br /> Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.<br /> Work Schedule: Five-day work week, with weekly offs determined by the shift roster.<br /> <br /> Additional Information:<br /> Experience: 3-4 years in IT Service Desk or Technical Support.<br /> Location: Position is based at our Bengaluru office.<br /> Educational Qualification: Minimum 15 years of full-time education is mandatory."<br /> Additional Sills:
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Unlock Your Application Tech Potential: Insight & Career Growth Guide
Real-time Application Tech Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Application Tech in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 38176 jobs in India and 3398 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Application Tech roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Trigent Software Private Limited is currently hiring and seeking a Application Tech Support Practitioner to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Application Tech Support Practitioner Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Trigent Software Private Limited adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Application Tech Support Practitioner Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Application Tech Support Practitioner typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Application Tech Support Practitioner, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Application Tech Support Practitioner interview at Trigent Software Private Limited, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Trigent Software Private Limited's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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