Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application.
Dedicated to quality, using exceptional communication skills to keep our world class systems running.
Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Software Defined Network Implementation
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications.
Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly.
You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges.
Your commitment to quality will be evident as you navigate through various client interactions, ensuring satisfaction and operational excellence throughout the day.
Roles & Responsibilities: - Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Engage in continuous learning to stay updated with industry trends and technologies.
Professional & Technical Skills: - Must To Have Skills: Proficiency in Software Defined Network Implementation.
- Good To Have Skills: Experience with network security protocols.
- Familiarity with network monitoring tools and techniques.
- Understanding of cloud-based networking solutions.
- Ability to troubleshoot and resolve network-related issues efficiently.
Additional Information: - The candidate should have minimum 2 years of experience in Software Defined Network Implementation.
- This position is based at our Gurugram office.
- A 15 years full time education is required.15 years full time education
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