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Applications Support Engineer - Trading/Fintech Domain Job Opening In Bengaluru – Now Hiring Tradelab Technologies


Job description

<p><p><b>Role Summary :</b></p><p><p><b><br/></b></p>We are seeking experienced Application Support Engineers to join our client-facing support team.

The ideal candidate will be the first point of contact for client issues, ensuring timely resolution, clear communication, and high customer satisfaction in a fast-paced trading Responsibilities : </b></p><p><br/></p>- Act as the primary contact for clients reporting issues related to trading applications and </p><p>platforms.<br/><br/></p><p>- Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).<br/><br/></p><p>- Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.<br/><br/></p><p>- Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.<br/><br/></p><p>- Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.<br/><br/></p><p>- Offer appropriate and effective resolutions for client queries on functionality, performance, and usage.<br/><br/></p><p>- Communicate proactively with clients about upcoming product features, enhancements, or changes.<br/><br/></p><p>- Build and maintain strong relationships with clients through regular, value-added </p><p>interactions.<br/><br/></p><p>- Collaborate in conducting UAT, release validations, and production deployment verifications.<br/><br/></p><p>- Assist in root cause analysis and post-incident reviews to prevent Skills & Qualifications : </b></p><p><br/></p>- Bachelor's degree in Computer Science, IT, or related field.<br/><br/></p><p>- 2+ years in Application/Technical Support, preferably in the broking/trading domain.<br/><br/></p><p>- Sound understanding of capital markets - Equity, F&O, Currency, Commodities.<br/><br/></p><p>- Strong technical troubleshooting skills - Linux/Unix, SQL, log analysis.<br/><br/></p><p>- Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.<br/><br/></p><p>- Excellent communication and interpersonal skills for effective client interaction.<br/><br/></p><p>- Ability to work under pressure during trading hours and manage multiple priorities.<br/><br/></p><p>- Customer-centric mindset with a focus on relationship building and to Have : </b></p><p><br/></p>- Exposure to broking platforms like NOW, NEST, ODIN, or custom-built trading tools.<br/><br/></p><p>- Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.<br/><br/></p><p>- Knowledge of scripting (Shell/Python) and basic networking is a plus.<br/><br/></p><p>- Familiarity with cloud environments (AWS/Azure) and monitoring Join Us?</b></p><p><br/></p>- Be part of a team supporting mission-critical systems in real-time.<br/><br/></p><p>- Work in a high-energy, tech-driven environment.<br/><br/></p><p>- Opportunities to grow into domain/tech leadership roles.<br/><br/></p><p>- Competitive salary and benefits, health coverage, and employee wellness programs.</p><br/></p> (ref:hirist.tech)

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Applications Support Potential: Insight & Career Growth Guide


Real-time Applications Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Applications Support in Bengaluru, India, highlighting market share and opportunities for professionals in Applications Support roles.

51453 Jobs in India
51453
4027 Jobs in Bengaluru
4027
Download Applications Support Jobs Trends in Bengaluru and India

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