Job description
The Branch Manager is responsible for managing and developing the Branch and ensures the team meets business plan.
The Manager will be responsible for overall P & L of the Branch and shall provide leadership in People Management, Process Management & Goal Establishment, Financial Management and Business development.
Job Description
- Leadership & Strategic Orientation functions
- Responsible for achieving the P & L goals of the assigned Branch operations.
- Work directly with management in establishing goals within the parameters of the operations business plan.
- Develop and execute policies, plans, and programs to meet anticipated organizational needs in the areas of functional responsibility.
- Work collaboratively with the staff of sales, marketing, customer service, operations, IT and general office administration.
People & Organizational Development
- Develop long-term capabilities of staff & the organisation as a whole, and finding satisfaction in influencing and transforming employees life and carrier
- Build and manage workforce based on organisational goals, budget considerations, and staff needs.
Ensure employees are appropriately recruited, selected, appraised and rewarded, take action to address performance problems.
- Foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organisation.
- Encourage creative tension and difference of opinions.
Anticipate and take steps to prevent counter- productive confrontations.
Mange and resolve conflicts and disagreements in a constructive manner.
- Develop ability of others to perform and contribute to the organisation by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
Process Management
- Understand and appropriately apply principles, procedures, requirement’s, regulations and policies related to Branch
- Hold self and other accountable for measurable high-quality, timely, and cost effective results.
- Determines objectives, set priorities, and delegate work, comply with established control systems and rules.
- Process development, implementation and continuous improvement – Meet Branch KPIs
- Increase productivity and improve efficiency
- Files per desk
- Revenue per shipment ( yield as per company policy )
- Expense per shipment.
Financial Management
- Meet Budgeted numbers
- Manage P & L Effectively
- Yield/ Revenue management
- Account receivables
- Account Payables
- Agents payables/Outstanding’s
Commercial orientation & Business Development
- Identify & move towards business opportunities, seizing chances to increase profit and revenue
- Serve & build value- added relationships and clients, be they internal or external
- Understand clients needs and use this knowledge to anticipate future customer needs
- Have high impact relationship with key external clients, with the ability to envision and advocate a mutually beneficial long- term partnership
Compliance (100%)
- Internal policies & procedures
- Government regulations
- Customer policies/contracts
- Best practices
Vendor Management
- Identify partners/ vendors that meet requirements & expectations
- Negotiate & nominate
- Develop & strengthen partnership
- Evaluate performance
Market Knowledge
- Understand the market in which business operates including competition, suppliers, client base and the regulatory environment
- Anticipate, capitalize on and possibly drive changes in the market.
Required Skill Profession
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