- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: ▷ (Apply in 3 Minutes) Product Support Analyst.
Urgent! ▷ (Apply in 3 Minutes) Product Support Analyst Job Opening In India, India – Now Hiring Epsilon
About BU:
SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients.
This function is responsible for product support, incident management, managed operations and the automation of processes.
The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale.
Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.
Senior Product Support Analyst is responsible for providing support to Epsilon's home grown products.
This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients, pertaining to Epsilon’s core product.
A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience.
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.
Responsibilities
Essential Duties and Responsibilities:
- Ability to analyze, troubleshoot and resolve customer issues.
- Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure.
- Good abilities to build relationships and strong Customer focus
- Serves as customer contact for technical and service related problems
- Great teammate that is ready to contribute or lead elements of troubleshooting and problem resolution
- Ability to deal with stressful situations with colleagues and customers
- Must have the ability to communicate effectively in English language both verbal and written
- Documenting troubleshooting and problem resolution steps, by determining best course of action.
- Should be able to understand development code for debugging purposes when needed.
- Ability to learn and adapt to new technologies based on organization needs
- Ensure all tickets meet the targets for resolution, escalation, documentation & completion.
- Train and mentor team members and perform other duties as assigned.
- Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues.
- Create and report product improvement ideas including functional enhancements and supportability improvements.
Qualifications
Knowledge & Experience:
- Bachelor's Degree in computer or engineering related field (or related field experience).
- Minimum of 2-5 years related Product support engineering experience preferred, working directly with End-user customers.
- Support Application running on Java/.net, with the ability to understand the code.
- RHEL operating system (certification preferred)
- A good AWS, Networking and Communication protocol knowledge
- Experience in Oracle DB and writing simple to medium complex sql queries
- Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML.
- Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles
- Should be a self - driven individual and be able to independently handle the assignments.
- Development background in Java or .net would be a plus.
- Willingness to work in a 24/7 shifts.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Apply in Potential: Insight & Career Growth Guide
Real-time Apply in Jobs Trends in India, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Apply in in India, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 71622 jobs in India and 5037 jobs in India. This comprehensive analysis highlights market share and opportunities for professionals in Apply in roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Epsilon is currently hiring and seeking a ▷ (Apply in 3 Minutes) Product Support Analyst to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: ▷ (Apply in 3 Minutes) Product Support Analyst Jobs India.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Epsilon adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a ▷ (Apply in 3 Minutes) Product Support Analyst Jobs India varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for ▷ (Apply in 3 Minutes) Product Support Analyst typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for ▷ (Apply in 3 Minutes) Product Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your ▷ (Apply in 3 Minutes) Product Support Analyst interview at Epsilon, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Epsilon's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for ▷ (Apply in 3 Minutes) Product Support Analyst is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!