▷ (Apply Now) 3rd Line Network Security Engineer

Job Title: 3rd Line Network Engineer
Location: Ahmedabad, Gujarat, India
Shift Time: UK Shift
Job Description
- To manage and own support tickets for existing customer services
- To design and implement changes as per the client’s requirements.
- To work closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks.
Responsibilities
- Regular communication, verbal and written, with existing customers
- Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk
- To take ownership and effectively manage support tickets for incidents, changes, and service requests
- To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.
- Documented customer solutions – CMDB, Visio documentation, technical summary write-up
- DR/Failover Testing
- To provide support and mentoring to 2nd Line engineers
- Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
- On-call rota out of hours for high-priority incidents
Required Experience
- Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level
- In-depth knowledge of configuring and troubleshooting network security devices/protocols
- Ability to troubleshoot and isolate faults to identify root causes and bring to resolution
- Advanced knowledge of layer 2 and 3 protocols
- Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA.
- This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.
- Strong knowledge of OSPF and BGP in an ISP environment
- Proficient in packet capture and interpretation
- Familiarity with Cloud products such as Azure / Amazon AWS
- Experience working within a Managed Service Provider Environment.
- Minimum Basic experience with network automation/programing such as Ansible/Python
Required Technical Skill
- Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper
- Wireless; Cisco, Meraki, Aruba
- Security; Palo Alto, Prisma, Fortinet, Cisco ASA
- SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage
- Cisco NAC ISE, SD-A/DNAC, DOT1x
- Cisco Nexus 7xxx, 5xxx, 2xxx series.