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Urgent! Assistant Manager EXL/AM/1502120 Job Opening In Noida – Now Hiring exl

Assistant Manager EXL/AM/1502120



Job description

Job Description

Basic Function

To manage a team of collectors for maximizing cash flows & minimizing debts by effectively managing the portfolio of accounts.

It involves dealing with internal & external staff for gathering relevant information.

To manage critical accounts by placing outbound calls & responding to all the queries.

Strategizing the work & preparing the ageing report for review

Essential Functions

  • Ensure that the guidelines are followed as per standard procedures
  • Coaching & providing effective feedback to the collectors
  • Quality monitoring & review of accounts
  • Allocation of accounts as per the guidelines
  • Ensure timely closure of accounts
  • Ensure that the quality of the transactions is in compliance with predefined parameters
  • Ensure adherence to Company Policies and Procedures
  • Ensure fair methods are used to collect outstanding balance on the account
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
  • Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
  • Prepare reports of the accounts assigned to the team
  • Preparing business review templates for performance review
  • Any other essential function that may occur from time to time as directed by the manager

    Primary Interactions @ EXL

  • Manager for the purpose of review, feedback, clarification and operations communication
  • Senior Processors for the purpose of Pre-process and Process training
  • Processors for performance updates
  • Business head for overall performance of process and or any other thing related to the process

  • Understanding of US Insurance market (Preferably Personal and Commercial Line)Should have good exposure of latest tools and technologies on F&A towers (SAP S4HANA, Blackline, etc.) 
  • Primary Interactions @ Client

  • SME for process updates , performance review, feedback on the team & process
  • Organizational Relationships

    Reports To : Process Manager Supervises : Processors & Senior Processors

    Skills

    Technical Skills

  • Good Computer navigation skills, keyboarding skills
  • Proficient in MS office
  • Process Specific Skills

  • Possesses necessary knowledge of business concepts to effectively perform the job
  • Effective negotiation skills
  • Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others.
  • Commits to achieving specific objectives and takes ownership for accomplishing them.
  • Effectively balances quality, customer service and productivity standards
  • Make calls to the customer for collection or payment details
  • Work towards resolution of disputes

    Soft skills (Desired)

  • Self discipline
  • Result orientation
  • Adaptability
  • Presentation skills
  • Feedback skills
  • Goal oriented
  • Soft Skills (Minimum)

  • Excellent written and verbal communication skills
  • Listening and comprehension skills
  • Questioning and Reasoning Skills
  • Customer Service focus and telephone etiquette
  • Ability to multi task, prioritize and manage daily work activities
  • Education Requirements

  • Minimum 12 years of education with accounting background
  • Commerce Graduate with at least 3+ years of experience (Industry+ BPO)
  • Work Experience Requirements

  • Minimum 3 years of experience in a team manager role in a US collections insurance process
  • 4+ years prior experience of working in Order to Cash processes, specially collections
  • Must have worked on any of the ERP AR modules, preferably SAP
  • Must have client management experience
  • Must have done reporting, quality audits & trainings
  • Annexure: NA

    Acknowledgement (acknowledge that the information contained in this document is factual and complete)

    ___________________________________ ___________________________________________ ____________________________

    Candidate Supervisor/Manager Date


    Required Skill Profession

    Operations Specialties Managers



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