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Urgent! Assistant Manager – Guest Relations Job Opening In Mumbai – Now Hiring Confidential
About Business
JOB DESCRIPTION
Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies.
It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence.
Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India.
Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards.
With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.
Adani Airports Holding Limited: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence.
By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India.
Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.
Job Purpose: Executive - Guest Relations is responsible for providing high-quality assistance and support to guests, ensuring their needs are met promptly and effectively.
This role is responsible for handling guest inquiries, providing information, and resolving issues to enhance the overall guest experience.
Responsibilities
Guest Facilitation:
Coordinate all arrival and departure activities for VVIPs, VIPs, and CIPs ensuring they have an outstanding travel experience.
Ensure seamless movement and logistics for these guests, including transportation arrangements and security protocols.
Information Dissemination And Guidance
Oversee guest movements through the airport, collaborating with internal teams for smooth operations and tracking guest preferences via management systems.
Assist guests by providing directions and answering queries related to services and facilities.
Offer expert advice on airport services, including transportation, and customs procedures.
Continuous Improvement
Actively participate in initiatives aimed at improving service delivery and guest relations at CSIA.
Gather guest feedback to identify areas for improvement and share insights with management for service enhancement.
Crisis Management
Assist in managing guest-related incidents during crises by providing clear, calm information and directions to guests.
Follow established protocols to ensure guest safety and escalate any critical issues to supervisors promptly, supporting the team in maintaining a safe and controlled environment.
Smooth Passenger Movement
Manage the flow of passengers during peak times, special events, and interconnecting flights, ensuring that VIPs and CIPs experience minimal delays.
Coordinate with airport security and other departments to facilitate efficient and secure passenger movement.
Data Reporting And Generation
Ensure timely and accurate collection, analysis, and reporting of guest feedback and service performance data.
Prepare detailed reports that highlight trends, areas for improvement, and key performance metrics, presenting them to senior management for decision-making and continuous service enhancement.
Stakeholder Coordination
Liaise with internal departments and external stakeholders to ensure cohesive and efficient service delivery.
Key Stakeholders - Internal
Duty Manager - Guest Relations
Security Department
Terminal Ops Team
Customer Service Team
Facilities Team
Commercial Department
Finance
Marketing and Communications
Legal and Compliance
General Aviation Terminal
Airside / AOCC/ JCC
Pranaam Team
Landside Operations
GTB
Medical Team
Cargo Team
Admin Team
Key Stakeholders - External
VIP and High-Net-Worth Individuals
Corporate Clients
Government Officials
Airlines
Airport Authorities (ATC)
Regulatory Bodies (e.g., BCAS, AAI, CISF)
Travel Agencies and Tour Operators
Ground Handling Partners
Customs and Immigrations
Qualifications
Education Qualification:
Bachelor's degree in Hospitality Management, Tourism, or a related field.
Work Experience
Minimum 1-3 years of experience in the hospitality/public relations/ luxury service industry.
Skills Required
Hospitality Management, Public Relations, data reporting, Guest Relations, Crisis Management
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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
Real-time Assistant Manager Jobs Trends in Mumbai, India (Graphical Representation)
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Great news! Confidential is currently hiring and seeking a Assistant Manager – Guest Relations to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Confidential adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Manager – Guest Relations Jobs India varies, but the pay scale is rated "Standard" in Mumbai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Manager – Guest Relations typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Assistant Manager – Guest Relations interview at Confidential, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Confidential's products or services and be prepared to discuss how you can contribute to their success.
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