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Assistant Manager - IT Infrastructure Job Opening In Halol – Now Hiring CEAT


Job description

Role Position Title Department Level / Grade Reporting To Reportees IT Infrastructure Specialist – Plant/HO Asst Manager/Manager – IT Infrastructure Finance & IT M2/M1 Sr. Manager – IT Infrastructure Direct: Nil

Organisational Chart:

Key Purpose of the Job (Position Summary) The position is responsible for ensuring the stability and integrity of in-house voice, data, video and wireless network services by maintaining local area networks (LANs) and wide area networks (WANs) for the assigned location.

The core duties shall also include installation, monitoring, maintenance, support and optimization of all network hardware, software and communication links.

The position is also responsible for ensuring high quality, timely and reliable IT support through external IT partners.

It is also responsible for the IT security systems.

KEY PERFORMANCE AREAS Infrastructure availability – Network connectivity and server infrastructure uptime
  • Adherence to SLA’s
  • No. of improvements
  • Disaster Recovery and Backup
  • Maintaining records for all IT assets
  • Compliance to IT policy
  • KEY ACTIVITIES & RESPONSIBILITIES

    Operational

    Networks and Hardware Management

    Monitor installation / configuration, operation, maintenance and upkeep of all IT hardware, network infrastructure, server infrastructure, data communications, telecommunications systems and ensure maximum uptime of network
  • Oversee the overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements
  • To prepare feasibility studies for infrastructure up gradation and support the central team in gathering user requirements / details
  • Management of Servers and Data Centres

    Accountable for server management, networks (local and wide area networks), all terminals (desktops, laptops, printers, , etc.), databases, storage, backups, and the data centers
  • Monitor the disaster recovery setup and enterprise backup schedules and effectively implement the Disaster recovery and backup management plan
  • Trouble Shooting

    Support the engineering department for instrument connected machine related issue
  • Provide user support for technical problems, troubleshooting IT hardware issues, resolution or escalation
  • Ensure proper adherence to IT Ticket management systems
  • Provide SAP L1 support to all users and ensure that higher level issues are escalated to appropriate authorities and dealt with as per agreed SLA
  • Implement continuous improvements in SAP processes in line with changing business needs, statutory and legal compliance
  • Support the Core ERP team in development and testing
  • Ensure that all user issues are appropriately recorded and user testing is done effectively in support new developments or improvements
  • Ensure that all IT issues are effectively logged, tracked and users are constantly updated on the progress of the IT issues logged by them
  • Vendor Management

    Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs

    Regularly interact with vendors to ensure follow up and ensure that required service standards are maintained
  • Vendor (H/W or S/W) performance is documented and tracked on a regular basis to ensure compliance to the companies IT policy and agreement with vendor
  • Reporting and Documentation

    Generate reports as requested by the management
  • Generate report on the findings after conducting audits on the life IT Assets
  • Asset management and security

    Assist Head IT Infrastructure in procurement of IT assets – hardware and software by coordinating with vendors and documenting user requirements from a technical perspective
  • Keep a track of all IT Assets – Software licenses and Hardware across the organization, ensure that they are renewed as per the agreement being compliant with CEAT IT policy
  • Review data access and security measures implemented, track attempts to breach data integrity and ensure all security loopholes are addressed as per defined guidelines

    Education and Experience Required

    Education:

    BE/ B Sc - Diploma in Computer Technology/ Post Graduate Diploma in IT

    Experience:

    6 - 8 years of relevant experience

    Required Skill Profession

    Other General


    • Job Details

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