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Assistant Manager - Markets - National - CBS - C&I - MAT - Solution Activation - Gurgaon Job Opening In Gurugram – Now Hiring EY

Assistant Manager Markets National CBS C&I MAT Solution Activation Gurgaon

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Job description

The opportunity

: Assistant Manager-National-Markets-CBS - C&I - MAT - Solution Activation - Gurgaon

CBS - C&I - MAT - Solution Activation :


Our Markets team focuses on providing account teams with the support they need to help drive revenue growth.

Our account-centric approach to serving clients starts with knowing about their business and providing tools and enablers to provide consistency on how we identify and align our services and solutions to our clients' most pressing issues.

We deliver services through one or more of our four global service lines: Assurance, Consulting, Strategy and Transactions and Tax.

Our Markets team comprises of Executive Management, Business Development and Brand Media & Communication (BMC).


By following EY methodologies, executing on guidance, and leveraging tools and judicious programs, we bring the necessary rigor to our engagements.

And by accessing our latest EY insights, solutions and client conversation tools, we have more meaningful conversations with our clients to help shape their thinking and generate additional value creation.


We assist the executive management in overseeing the firm’s operations.

Key responsibilities includes:


Liaising with internal stakeholders to identify priority areas, growth driver solutions, review account plans and to drive growth and market enablement initiatives 
Conceptualising and implementing firm-wide market campaigns to link and align PAN India teams on focus solutions, growth opportunities, etc
Monitoring firm revenue and pipeline and facilitating management review 
Preparing GTM materials for the firm 
Preparing reports for management review



Your key responsibilities


Technical Excellence



Lead the design, implementation, and continuous improvement of the Client Experience (CX) program, including Voice of the Client (VoC) initiatives.
Utilize digital tools such as CX LENS to capture, analyze, and report on client feedback across the engagement lifecycle.
Translate client insights into actionable strategies that enhance service delivery, client satisfaction, and loyalty.
Collaborate with account and engagement teams to initiate client feedback activities, including setting up interviews and surveys
Develop and maintain dashboards, scorecards, and reports that track CX metrics (,CX Score - Program Strength, Client Feedback Score).
Ensure alignment of CX initiatives with global strategy and business objectives.



Skills and attributes


To qualify for the role you must have
Qualification


Bachelor’s or Master’s degree
Strong understanding of client-centric strategies and customer experience frameworks.
Excellent communication and stakeholder management skills.
Ability to work cross-functionally and influence without authority.
Proficiency in data analysis and visualization tools (, Power BI, Excel)


Experience


Proven track record of managing feedback programs and driving measurable improvements in client satisfaction.
Experience working in professional services, consulting is preferred.
Familiarity with digital CX platforms and CRM systems.
Demonstrated passion for delivering exceptional client service and building long-term relationships.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced, matrixed environment.
Analytical mindset with the ability to derive insights from qualitative and quantitative data.

What we look for


People with the ability to work in a collaborative manner to provide services across multiple client departments while following the commercial and legal requirements.

You will need a practical approach to solving issues and complex problems with the ability to deliver insightful and practical solutions.

We look for people who are agile, curious, mindful and able to sustain postivie energy, while being adaptable and creative in their approach.


What we offer


With more than 200,000 clients, 300,000 people globally and 33,000 people in India, EY has become the strongest brand and the most attractive employer in our field, with market-leading growth over compete.

Our people work side-by-side with market-leading entrepreneurs, game- changers, disruptors and visionaries.

As an organisation, we are investing more time, technology and money, than ever before in skills and learning for our people.

At EY, you will have a personalized Career Journey and also the chance to tap into the resources of our career frameworks to better know about your roles, skills and opportunities.


EY is equally committed to being an inclusive employer and we strive to achieve the right balance for our people - enabling us to deliver excellent client service whilst allowing our people to build their career as well as focus on their wellbeing.

Required Skill Profession

Top Executives


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The average salary range for a varies, but the pay scale is rated "Standard" in Gurugram. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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EY interview tips for Assistant Manager   Markets   National   CBS   C&I   MAT   Solution Activation   Gurgaon

Here are some tips to help you prepare for and ace your Assistant Manager Markets National CBS C&I MAT Solution Activation Gurgaon job interview:

Before the Interview:

Research: Learn about the EY's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Assistant Manager Markets National CBS C&I MAT Solution Activation Gurgaon interview at EY, research the company, understand the job requirements, and practice common interview questions.

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