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Urgent! Assistant Manager- Operations Job Opening In Thane – Now Hiring Staffing Bench HR Solutions
Skills: - Minimum 3+ years of Team Handling experience at Banking or BFSI contact centre.
- Strong leadership abilities to guide, inspire, and manage a diverse team effectively.
- Excellent verbal and written communication skills to interact with team members, customers, and
management.
- Advanced problem-solving skills to handle complex customer issues and operational challenges.
- Ability to analyse performance data and identify trends or areas for improvement.
- Strong focus on customer service and the ability to lead the team in delivering exceptional service.
- Effective time management skills to handle multiple tasks and responsibilities efficiently.
- Familiarity with banking systems, CRM software, and contact centre technologies.
Job role: - Oversee daily operations of the team, ensuring that performance standards and targets
are met.
- Manage shift schedules and handle requests for time off to ensure adequate coverage.
- Foster a positive team environment and motivate team members to achieve high performance.
- Monitor and evaluate calls, emails, and chat interactions to ensure adherence to quality standards
and banking policies.
- Provide constructive feedback to team members, addressing areas for improvement and
recognizing accomplishments.
- Track key performance indicators (KPIs) such as average handle time, first call resolution, and
customer satisfaction scores etc.
- Identify training needs and coordinate additional training sessions to enhance team skills and
knowledge.
- Support the professional development of team members by identifying strengths and areas for
growth.
- Handle escalated customer issues that require advanced problem-solving and intervention.
- Implement strategies to enhance customer service quality and address common service issues or
complaints.
- Promote and enforce best practices in customer service to improve overall team performance.
- Ensure clear and effective communication within the team and between the team and other
departments.
- Prepare and present reports on team performance, customer feedback, and operational issues to
management.
- Address any operational or team-related challenges promptly and effectively.
- Ensure that the team adheres to banking regulations, compliance requirements, and internal
policies.
- Identify potential risks or issues in processes and work to mitigate them
Graduation is Mandatory
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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
Real-time Assistant Manager Jobs Trends in Thane, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Manager in Thane, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 355987 jobs in India and 2539 jobs in Thane. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Staffing Bench HR Solutions is currently hiring and seeking a Assistant Manager Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Manager Operations Jobs Thane.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Staffing Bench HR Solutions adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Manager Operations Jobs India varies, but the pay scale is rated "Standard" in Thane. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Manager Operations typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Assistant Manager Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Manager Operations interview at Staffing Bench HR Solutions, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Staffing Bench HR Solutions's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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