- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Assistant Manager Quality & Process Excellence.
Urgent! Assistant Manager - Quality & Process Excellence Job Opening In Bengaluru – Now Hiring Tata Consumer Products
Financial Outcomes
Responsible for Operational Delivery
Customer Management and Communication
Leadership & People Management
Cross Functional Activities
Process Improvement Planning
Continuous improvement
Customer Service
The role will be required to manage and lead teams monitoring all quality processes for the SSC.
The role would be measured
on the overall effectiveness of the quality assurance process.
The Job holder would need to ensure adherence to Internal
Controls and SOX Compliance norms relating to the quality assurance process.
Internal Processes
Liaison with the Process excellence team and Leadership team in establishing the strategic direction and 3–5-year plan for the
QA team within the shared services center
Manage the implementation of initiatives to improve the organizational effectiveness of the service delivery team
Liaison with SSC Leadership in designing dashboards and metrics to track the ongoing performance of the service delivery
team
Manage the evaluation of QA measures set for the service delivery team on a periodic basis
Ensure a change-controlled version of the service delivery organization is managed and kept up to date as the organization
evolves
Liaison with Sr Delivery Managers and HR team to identify relevant initiatives for service delivery staff to enhance their
delivery capabilities
Supervise quality team in carrying out periodic assessments on the service delivery team
Provide inputs to the Leadership team in developing new KPIs and SLAs to increase organizational effectiveness of service
delivery team
Conduct periodic reviews with Service Delivery Leadership team to discuss quality assessments
Participate in accuracy improvements, productivity improvements, customer satisfaction projects
Execute cross functional projects to ensure the end-to-end process is operating at a required level
Review global execution and performance summary
Assess upcoming business changes impacting service
Lead from the front in the root cause issues and resolution priorities using DMAIC, SIPOC approaches
Innovation and Learning
Transformation team to identify service quality improvement opportunities and collaboratively implement the initiatives
VMO Lead to manage vendor relations, quality and service delivery
IT on automation / digitization initiatives for the process
What are the Critical success factors for the Role?
Qualification – Postgraduate in Finance and Accounting, MBA/PGDBM
8+ years of relevant experience, 4-6 years experience in Quality or Process Excellence in Finance domain
Certification in Lean Six Sigma, Experience in implementing green belt is must have
Ability to create frameworks to manage performance, escalations, service delivery challenges
Experience in identifying process improvement requirements
Ability to define and drive customer satisfaction metrics and KPIs
Ability to drive compliance to defined governance processes and mechanism
Experience in identifying process improvement requirements
Experience in a SSC/ BPO/ KPO
What are the Desirable success factors for the Role?
Sound knowledge of MS Visio, MS Project Plan & project management tools
Fluency in English (both written and oral)
Ability to be flexible with job duties and scope of work
Ethically sound and responsible
Excellent communication skills
Excellent decision making and analytical skills
Ability to communicate finance information with non-finance employees
Ability to manage a team effectively and efficiently
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
Real-time Assistant Manager Jobs Trends in Bengaluru, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Manager in Bengaluru, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 355956 jobs in India and 30219 jobs in Bengaluru. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Manager roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Tata Consumer Products is currently hiring and seeking a Assistant Manager Quality & Process Excellence to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Manager Quality & Process Excellence Jobs Bengaluru.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Tata Consumer Products adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Manager Quality & Process Excellence Jobs India varies, but the pay scale is rated "Standard" in Bengaluru. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Assistant Manager Quality & Process Excellence typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Assistant Manager Quality & Process Excellence, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Assistant Manager Quality & Process Excellence interview at Tata Consumer Products, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Tata Consumer Products's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Assistant Manager Quality & Process Excellence is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!