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Associate Director - Salesforce Techno Functional Job Opening In India, India – Now Hiring Acuity Knowledge Partners


Job description

Salary: Competitive / Paid in Indian Rupee .

INR / Annual

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What You Should Know About This Job


Acuity Knowledge Partners

Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, analytics and technology solutions to the financial services sector, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms.

Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 600 financial institutions and consulting companies to operate more efficiently and unlock their human capital, driving revenue higher and transforming operations.

Acuity is headquartered in London and operates from 10 locations worldwide.

The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation.

Acuity was established as a separate business from Moody's Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone).

In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder.

For more information, visit

Position Title- Director

Experience Level- 10+yrs

Department-IT

Location- Gurgaon

Job Summary

We are seeking a Salesforce Techno-Functional Consultant to play a key role in the global ERP & CRM rollout, focusing on Salesforce solutions, integrations, and business process optimisation.

This role requires a strong blend of technical expertise and business process understanding, working closely with stakeholders to configure, customise, and integrate Salesforce with other enterprise applications, including Oracle Fusion, Anaplan, Darwinbox, Power BI, and Payroll systems.

The ideal candidate will have hands-on experience in Salesforce configuration, development (Apex, LWC), automation, and system integrations, along with a deep understanding of sales, service, and customer engagement processes.

Key Responsibilities

Solution Design & Development:

  • Work with business stakeholders and functional teams to understand CRM requirements and translate them into scalable Salesforce solutions.
  • Configure and customise Salesforce Sales Cloud, Service Cloud, and Experience Cloud based on business needs.
  • Develop Apex classes, triggers, Lightning Web Components (LWC), and Flows to automate key business processes.
  • Integrate Salesforce with ERP (Oracle Fusion), HRMS (Darwinbox), Finance (Anaplan), BI (Power BI), and Payroll systems using Mulesoft, REST/SOAP APIs, or middleware solutions.
  • Ensure compliance with Salesforce best practices, security standards, and governance policies.

Business Process Optimisation & Functional Consulting:

Data Management & Reporting:

  • Act as a trusted advisor to business users, guiding them on Salesforce capabilities, process improvements, and automation.
  • Conduct business process analysis, gap assessments, and requirement gathering workshops.
  • Design custom workflows, approval processes, and validation rules to enhance system efficiency.
  • Drive user adoption and training efforts, ensuring business teams maximise Salesforce capabilities.
  • Support Salesforce release management, sandbox refreshes, and production deployments.
  • Oversee data migration, deduplication, and cleansing efforts to maintain Salesforce data integrity.
  • Build custom reports and dashboards in Salesforce and integrate with Power BI for advanced analytics.
  • Implement data security policies, role hierarchies, and field-level access controls.

Support & Continuous Improvement:

  • Troubleshoot Salesforce issues, provide ongoing system support, and implement enhancements as needed.
  • Stay updated with Salesforce releases, industry trends, and best practices, ensuring continuous system optimisation.
  • Work with cross-functional teams (IT, Sales, Marketing, Customer Support, and Finance) to align Salesforce with broader business strategies.

Technical & Tool Expertise:

  • Expert-level experience in Salesforce Administration and Development (Apex, LWC, Flows, Process Builder, Triggers).
  • Hands-on experience with Salesforce APIs, Mulesoft, and third-party integrations.
  • Strong knowledge of Sales Cloud, Service Cloud, and Experience Cloud.
  • Proficiency in SOQL, SOSL, and data modeling for Salesforce.
  • Experience working with DevOps and CI/CD tools for Salesforce (Gearset, Copado, Jenkins).
  • Familiarity with OAuth, SAML, and Single Sign-On (SSO) configurations.
  • Understanding of AI-driven Salesforce solutions (Einstein Analytics, AI-powered automation) is a plus.

Key Competencies

  • Key Requirements

Essential Skills & Experience:

  • 7+ years of experience in Salesforce consulting, development, and administration.
  • Proven experience in Salesforce implementations and integrations with enterprise applications.
  • Strong background in business process mapping, automation, and optimisation.
  • Hands-on experience with multi-cloud Salesforce environments.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • Salesforce Certifications: Salesforce Administrator, Salesforce Platform Developer, Sales Cloud Consultant, or Service Cloud Consultant.
  • Experience with multi-cloud deployments and Salesforce CPQ, Marketing Cloud, or Field Service Lightning.
  • Familiarity with Agile methodologies and Jira for project management.
  • Understanding of AI/ML applications in CRM automation.

Required Skill Profession

Computer Occupations


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Acuity Knowledge Partners adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in India. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Associate Director Salesforce Techno Functional?

Key qualifications for Associate Director Salesforce Techno Functional typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Associate Director Salesforce Techno Functional Job Success

Acuity Knowledge Partners interview tips for Associate Director   Salesforce Techno Functional

Here are some tips to help you prepare for and ace your Associate Director Salesforce Techno Functional job interview:

Before the Interview:

Research: Learn about the Acuity Knowledge Partners's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Associate Director Salesforce Techno Functional interview at Acuity Knowledge Partners, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Acuity Knowledge Partners's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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