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Associate End User Support Technician Job Opening In Chennai – Now Hiring Ensono

Associate End User Support Technician

    India Jobs Expertini Expertini › India › Jobs › Chennai › Other General › Associate End User Support Technician

Job description

Associate End User Support TechnicianChennai, IndiaJR012300

**About Us (Ensono)**

Ensono is an expert technology adviser and managed service provider.

As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last.

Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development.

With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications.

Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe.

And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it.

We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place.

With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure.

And that’s just the beginning.

**Job Description End User Support Technician**

Ensono’s mission is to deliver technology solutions that enable our clients to be great at what they do.

We’re trusted by some of the world’s most successful companies because we deliver complete hybrid IT solutions and governance customized to each client’s IT journey.

Our solutions address clients’ current needs and help them to adapt to the ever-changing demands of tomorrow.

About the role and what you’ll be doing:

The End User Support technician will be responsible for provide support for users of computers and software systems.

They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance.

They also answer on-the-spot inquiries from users.

Desktop support engineers may provide general training for applications and hardware as well.

A key element in this role is having in-depth knowledge of computer systems and common issues to promptly address all user concerns.

Success in this role is demonstrated by providing clear technical support and swiftly resolving desktop issues.

We want all new Associates to succeed in their roles at Ensono.

That’s why we’ve outlined the job requirements below.

To be considered for this role, it’s important that you meet all Required Qualifications.

If you do not meet all the Preferred Qualifications, we still encourage you to apply.

Requirement & Qualifications:

+ Bachelor’s Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience.
+ IT Industry Certifications are a plus (Okta, O365, MCSE.)
+ Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals.
+ Desktop Support is responsible for supporting the hardware of all desktops & laptops as well as the peripherals that are connected.
+ Managing and maintaining ticket SLA’s & driving First Call Resolution.
+ OS installation / Configuration / Troubleshooting for all desktops and laptops.
+ In addition to the Hardware, there is ownership in application support on those machines.
+ Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk.
+ The support also covers conference rooms for all of the Audio video equipment which includes projectors & video conference equipment.
+ First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management.
+ Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered.
+ Installing and upgrading Operating Systems and Computer software.
+ Troubleshooting Networking and connection issues as and when required.
+ Proficient knowledge of antivirus software.
+ Good written and verbal communication skills
+ Excellent written and verbal communication skills.
+ Proficient in computer operating systems such as Mac, Linux, and Windows
+ Exceptional time-management and multitasking abilities
+ Strong problem-solving and interpersonal skills

JR012300

Required Skill Profession

Other General


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Unlock Your Associate End Potential: Insight & Career Growth Guide


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Are You Looking for Associate End User Support Technician Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Ensono adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for Associate End User Support Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Chennai. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Associate End User Support Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Associate End User Support Technician Job Success

Ensono interview tips for Associate End User Support Technician

Here are some tips to help you prepare for and ace your Associate End User Support Technician job interview:

Before the Interview:

Research: Learn about the Ensono's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Associate End User Support Technician interview at Ensono, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Ensono's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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