Job description
The Implementation Specialist performs onboarding and deployment services for Fortellis customers (App publishers and API publishers).
The Implementation Specialist performs system configuration activities, ensures end-to-end readiness of the implemented solution, and monitors the onboarding process with a focus on minimizing time to value for the customer.
Job Responsibilities:
· Executes tasks associated with onboarding and deploying customers (App & API publishers / vendors, dealers, OEMs, and internal CDK teams), including setting up vendor access to test environments, and preparing operational systems and documentation, and communicating with customers.
· Coordinates with cross-functional teams to ensure that dealers’ data is onboarded to the centralized dealer data repository (Titan / Snowflake)
· Performs bulk subscription services for customers according to CDK policies.
· Monitors and tracks customer activity in the application integration development cycle to enable data driven decision-making.
· Provides technical support to internal teams at CDK and directs them to use established processes.
· Performs investigations to reconcile and resolve customer billing inquiries.
· Provides product feedback and ideas for product improvements into Product Management.
· Collaborates with cross-functional team members to minimize time-to-value for the customer.
· Analyzes operational processes, systems, and databases to provide operational insights and support data driven decision-making processes.
· Acquires and maintains in-depth knowledge of integrated CDK applications.
· Contributes to the collective knowledge base by submitting documentation of their research and findings.
· Serves as an escalation point for production support issues escalated by Customer Care.
· Contributes to the continuous improvement and documentation of organizational processes, including the identification and documentation of standards and best practices related to their role on the team.
· Develops strong working relationships with cross-functional team members
Qualifications Required:
.
Expertise on PowerShell, Python
.
API Testing, Postman
· Must possess strong organizational skills and be detail oriented.
· Must possess strong written and verbal communication skills.
· Must possess excellent analytical and troubleshooting skills.
· Able to work independently on multiple projects and work efficiently and effectively to meet deadlines
Must have the ability to effectively manage the expectations of stakeholders regarding project deliverables.
· Experience working with a variety of databases, analyzing data, and creating reports to support data driven decisions.
· Experience using JIRA to submit defects and product change requests, and track progress on product changes.
· Experience using SQL to access data in a relational database.
· Experience using MS Excel to manipulate and prepare data to be used for a variety of purposes.
· Experience creating and maintaining internal documentation on business processes.
· Must be fast learner that is able to learn new systems, tools, and processes quickly.
· Prefer experience with CDK applications including the Drive DMS.
· Prefer experience within the Automotive Retail industry.
· Prefer a bachelor’s degree in management information systems or related work experience
Required Skill Profession
Computer Occupations