Associate Key Account Manager IT Product

Job description

<p><p>E2M is not your regular digital marketing firm.<br/><br/> We're an equal opportunity provider, founded on strong business ethics and driven by more than 300 experienced professionals.<br/><br/> Our client base is made of digital agencies that need help with solving their bandwidth problems, cutting overheads, and increasing profitability.<br/><br/> We need diligent professionals like you to help us help them.<br/><br/> If you're someone who dreams big and has the gumption to make them come true, E2M has a place for you.<br/><br/> Were a growing White Label Digital Agency looking for a highly dynamic, experienced and enthusiastic Client Account Manager to join our highly energetic and passionate team.</p><p><br/></p><p><b>Job Profile: </b>The Client Account Manager must have IT Product/Service Division Experience and will be responsible for overseeing the client accounts in a growing agency include:</b></p><p><br/> - Be the primary point of contact for E2M clients.</p><br/> - Work with clients to ensure they are finding value in our services.<br/><br/> - Ensure exceptional customer experience.<br/><br/> - Be a customer advocate while capturing customer feedback and reporting requests to Project Management and Development team.<br/><br/> - Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.<br/><br/> - Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.<br/><br/> - Maintain a revenue base by managing account retention and renewal.<br/><br/> - Overseeing the client's account from a delivery perspective.<br/><br/> - Providing strategic guidance to build relationships.<br/><br/> - Being a liaison between client and technical project managers, Account Managers.<br/><br/> - Flexible time management.<br/><br/> - Coordinating with internal resources to ensure all objectives are achieved on time and on budget.<br/><br/> - Bringing creative solutions to operational challenges.<br/><br/> - Work cross-functionally with the larger to create a cohesive experience throughout a customer's - 2-4 years experience at a creative, digital marketing, OR web design/development agency.<br/><br/> - Prior experience handling or delivering digital/web-based projects.<br/><br/> - Passion for great work, and the process + strategies to drive it.<br/><br/> - Knowledge of web technologies and digital marketing (no coding experience is required).<br/><br/> - Reverence of multitasking as an art form.<br/><br/> - Clear, concise, direct communication style.<br/><br/> - History of client growth and profitability.<br/><br/> - Strength in building relationships across clients and internal teams.<br/><br/> - Vested interest in growing an agency and contributing to its culture.<br/><br/> - Experience in project management and collaboration software is a plus (Basecamp, ClickUp, etc.<br/><br/> - Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy.<br/><br/> - Proven track record working with Sales, Pre-sales and Account Manager to deliver client services effectively.<br/><br/> - Passion for technology and innovation.<br/><br/> - Excellent communication and presentation skills.<br/><br/> - Strong understanding of business processes and their implementation methodology.<br/><br/> - Prior experience working with North American clients across different time-zones.<br/><br/> - Familiarity with or prior experience in AI services and tools such as ChatGPT, OpenAI, or other generative AI platforms is highly preferred.<br/><br/> - Ability to consult clients on the strategic use of AI tools in digital marketing, automation, and customer engagement.<br/><br/> - Interest in staying updated on emerging AI trends and their relevance to agency services.<br/><br/></p><p><b>Essential Functions:</b><br/><br/> - Take accountability and ownership of all client relationships (regardless of scale).<br/><br/> - Coordinate with internal team members to ensure project requirements, scope, and deliverables are understood and deadlines are met on time with consistency and accuracy.<br/><br/> - Regularly communicate with clients and provide best-in-class service to meet their needs.<br/><br/> - Proactively identify, manage, communicate, and mitigate risks to timing, scope and budget.<br/><br/> - Work with the sales team to create proposals, budgets, and timelines.<br/><br/> - Guide and direct solutions for any project-related issues that arise.<br/><br/> - Manage budgets and projects within our project management system (current software includes Basecamp and ClickUp).<br/><br/> - Monitor and proactively report financials for each client to senior leadership on regular basis.<br/><br/> - Extremely attentive to detail.</p><br/></p> (ref:iimjobs.com)

Required Skill Profession

Computer Occupations