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Associate Principal Engineer, CRM Salesforce Job Opening In India, India – Now Hiring Nagarro


Job description

Job Description

REQUIREMENTS:

  • Total experience11+ years.
  • Strong working experience in Salesforce.
  • Hands on working experience in in Salesforce Service Cloud architecture and implementation.
  • Strong expertise in: Case lifecycle management, Omni-Channel, Live Agent, Chat, Messaging, Email-to-Case, Knowledge Management, Entitlement, and Service Console configuration.
  • Experience integrating Salesforce with CTI and IVR platforms.
  • Hands-on with Apex, LWC, SOQL, and Salesforce APIs.
  • Knowledge of integration tools (MuleSoft, Dell Boomi, .
  • Experience with DevOps tools like Gearset, Copado.
  • Strong understanding of data security, role hierarchy, sharing rules, and GDPR compliance.
  • Excellent communication and collaboration skills for working across global teams.
  • RESPONSIBILITIES:

  • Understanding the client’s business use cases and technical requirements and be able to convert them into technical design which elegantly meets the requirements.
  • Mapping decisions with requirements and be able to translate the same to developers.
  • Identifying different solutions and being able to narrow down the best option that meets the clients’ requirements.
  • Defining guidelines and benchmarks for NFR considerations during project implementation
  • Writing and reviewing design document explaining overall architecture, framework, and high-level design of the application for the developers
  • Reviewing architecture and design on various aspects like extensibility, scalability, security, design patterns, user experience, NFRs, etc., and ensure that all relevant best practices are followed.
  • Developing and designing the overall solution for defined functional and non-functional requirements; and defining technologies, patterns, and frameworks to materialize it
  • Understanding and relating technology integration scenarios and applying these learnings in projects
  • Resolving issues that are raised during code/review, through exhaustive systematic analysis of the root cause, and being able to justify the decision taken.
  • Carrying out POCs to make sure that suggested design/technologies meet the requirements.
  • Qualifications

    Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

    Required Skill Profession

    Computer Occupations


    • Job Details

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