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Associate System Support Engineer Job Opening In India, India – Now Hiring Owens & Minor, Inc.


Job description

Description

POSITION SUMMARY

Owens & Minor is looking for an Associate System Support Engineer to join the NOC team responsible for monitoring and maintaining over 2000 servers and 3000 network devices located in Owens & Minor locations globally.

The Associate System Support Engineer is part of a collective team of engineers which troubleshoot and resolve routine and complex network, server, and OS issues and alerts in a timely and efficient manner while maintaining target system uptimes.

ESSENTIAL JOB FUNCTIONS: 

  • Monitor production and non-production systems are located at Owens & Minor offices, data centers, distribution centers, and warehouses.
  • Having experience of SolarWinds, juniper Mist, Meraki, ServiceNow tools.
  • Respond to alerts and event-generated incident tickets effectively and efficiently.

    Create and use Knowledge Base Articles to investigate, diagnose, and resolve incidents.
  • Escalate complex incidents to Networking, Server, and other resources in accordance with established processes and procedures.
  • Review and update status of incidents in ticketing system.
  • Create trouble tickets with carriers for circuit issues.
  • Interface with internal IT groups and business units as needed to achieve incident or problem resolution.
  • Support the Major Incident Management process by participating in bridge calls and working sessions to resolve incidents and problems.
  • Participate in the transfer of information from one shift to the next.
  • Serve as mentor for junior NOC analysts to expand their technical skillset.
  • Must be available to be a part of a 24/7/365 rotational on-call schedule.
  • Experience in document creation based on scenario.
  • Coordination with different vender for escalation in timely manner.
  • Provide Proactive and reactive support for infrastructure.
  • Having knowledge of basic database monitoring e.g., MSSQL, DB2, Oracle etc.
  • Having knowledge of basic Linux, window, VMware monitoring.

  • SUPPLEMENTAL JOB FUNCTIONS:

    Performs additional duties as directed.

    Effectively accomplishes set goals while primarily working in a remote capacity.

    Qualifications

    EDUCATION & EXPERIENCE:

  • 4 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment.
  • CompTIA A+ or Network+ certification preferred.
  • University degree in computer science or technical field preferred.
  • Experience supporting manufacturing/supply chain a plus.
  • KNOWLEDGE SKILLS & ABILITIES:

  • Solid knowledge of infrastructure environments (compute, network, storage, etc.) and how they work.
  • Experience troubleshooting network problems and devices.
  • Experience using monitoring tools such as SolarWinds, Nagios, etc.
  • Experience troubleshooting Windows Server issues and performance.
  • Familiarity with Red Hat Enterprise Linux preferred.
  • Strong diagnostic skills: ability to assess incident criticality and determine when escalation is needed.
  • Ability to assess and prioritize incidents quickly while under pressure.
  • Familiarity with trouble ticketing systems such as Service Now.
  • Good written and spoken communication skills.
  • Familiarity with ITSM and ITIL best practices.
  • ADDITIONAL REQUIREMENTS:

  • Ready to work from office.
  • Training:

  • The post holder will be expected to undertake training to ensure that her/his skills are current.
  • Required Skill Profession

    Computer Occupations


    • Job Details

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