Mindpool is hiring for Networking, and security Support position.
Associate System Support Engineer
Experience-1-3Years
Location-Pune
Required Skills and Experience:
- 1-3 years of Network experience.
- Understanding of VLANs, MAC address table, and Spanning tree, DNS, NAT, DHCP.
- Understanding of Desktop related issues, RDP, Operation systems.
- Basis troubleshooting skills on desktops and serves.
- Working knowledge of Internet, MPLS, IPSEC, and VPN.
- Knowledge of OSI Reference Model and TCP/IP.
- Knowledge of IP Addressing, Subnetting and Creation of scalable VLSM Networks.
- Knowledge of networking concepts such as NAT, ACLs, DHCP, DNS etc.
- Should be worked on any of the monitoring tools like Solarwinds, Spectrum, Cacti, NMS etc.
- Firewall knowledge will be an added advantage.
- Ability to communicate clearly with a wide range of people such as peers, managers, customers, and vendors via phone or email.
- Understanding of Incidents and Service request.
Responsibilities:
- Monitor infrastructure remotely.
- Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
- Investigate first line support calls.
- Report and escalate issues to 3rd party vendors if necessary.
- Verify and troubleshoot a switch with VLANs and Interswitch communications.
- Verify and do L1 level troubleshooting for WAN, LAN and Wi-Fi related issues.
- Creation of daily, weekly and monthly reports based on network standards.
- 24*7 support and ready to work in rotational shifts.
- Need to work on Incident, Service request and change.
- On-Call after office hours support for priority cases.
Qualifications:
- Bachelor’s Degree in Engineering or an associated discipline with 2 to 3 years" experience.
Additional experience may be considered in lieu of Degree. - Strong consulting and communication skills.
Ability to communicate well with internal and external customers. - Cisco CCNA or CCNP training/Certification will preferable.
About Mindpool Technologies:Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience.
We design strategies and solutions that are tailored specifically to your business vision.
What makes us strong are our diverse expertise and a proven record of working with every industry type.
We are powered with a strong team of certified and promising professionals.
Our unique approach and innovative thinking have helped many businesses to expand and gain recognition.
Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service