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Automation Engineer Job Opening In Mumbai – Now Hiring Rentokil Initial


Job description

About the Role

:
  • The Automation Engineer will be responsible for designing and implementing low-code/no-code automation solutions to enhance customer experience, streamline communication workflows, and improve operational efficiency.
  • The incumbent will report to the Development Manager.

    The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
  • Job Responsibilities:

  • Collaborate with cross-functional teams to analyse customer journeys and workflows, identifying inefficiencies and automation opportunities.
  • Design and develop automation solutions using LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier, Make).
  • Build workflows, configure interfaces, integrate data, and define business logic for scalable solutions.
  • Automate customer support, onboarding, feedback, and personalisation to enhance customer experience.
  • Implement communication automation across email, chatbots, social media, and internal channels.
  • Integrate LCNC solutions with CRMs, helpdesk software, marketing platforms, and databases using APIs and connectors.
  • Conduct testing and troubleshooting to ensure reliability and adherence to business requirements.
  • Document automated processes and deliver training to users and citizen developers.
  • Monitor performance of automations and drive continuous optimisation and expansion.
  • Establish and promote best practices in LCNC development, ensuring scalability, security, and compliance.
  • Stay updated on LCNC tools, trends, and AI/ML innovations for enhanced automation strategies.
  • Key Result Areas:

  • Process Optimization
  • Automation Development
  • Customer Experience Enhancement
  • System Integration
  • Performance Monitoring
  • Competencies (Skills essential to the role):

  • Analytical Thinking
  • Effective Communication
  • Stakeholder Collaboration
  • Continuous Improvement
  • Multitasking Ability
  • Customer Centricity
  • Requirements

    Educational Qualification / Other Requirement:

  • Bachelor’s degree (Stream will be preferred - Computer Science, Information Technology, or related field)
  • Minimum 3+ years of experience in automation roles with a focus on LCNC platforms
  • Proven track record in designing and implementing customer experience/communication automations
  • Strong process analysis and workflow design skills
  • Proficiency in LCNC tools (e.g., Yellow.ai, Zoho Creator, Zapier)
  • Good understanding of RESTful APIs, webhooks, and database management
  • Basic JavaScript knowledge for custom LCNC logic (preferred)
  • Experience with CRM (Salesforce, HubSpot) and Marketing Automation (e.g., Pardot, Marketo) platforms is desirable
  • Benefits

    Role Type / Key working relationships:

  • Individual Contributor
  • Internal team
  • External stakeholders
  • What can you expect from RPCI?

  • Our values lie at the core of our mission and vision.

    We believe that it’s our people who make our company what it is.

    We believe in:
  • Service
  • Relationships
  • Teamwork
  • Responsibility

  • DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

    Required Skill Profession

    Engineers


    • Job Details

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