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Urgent! Automobile Technician-Maharashtra Job Opening In Mumbai – Now Hiring 2coms

Automobile Technician Maharashtra



Job description

We have an Excellent Opportunity for Male Candidates for Automobile Technician Role.
About Client:
Our Client is an Indian multinational ride-sharing company, It also operates in other business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Roles and Responsibilities:-

1.Customer Handling

  • Receiving customer with smile and greet himwith Politeness, courteousness and professionalism
  • Verify the service requests made by
    customers & Capture VOC of the customer and update in the system
  • Conversational skill for telephonic as well
    as face to face discussion
  • Customer communications about repair
    updates
  • 2.

    Diagnosis

  • Analyse and Diagnose the Scooter to
    identify number and type of repairs applicable
  • Update the diagnosis report in the WMS
    (Getafix)
  • Perform repairs & final inspection on
    the vehicle if the desired repairs as per the customer Voice is performed
  •  3.

    System Handling

  • Track the Customer complaint in Zendesk and
    update the system on live basis
  • Operate Workshop Management System
    (Getafix) and ensure 100 % adherence
  • Update operational Status and ETA on timely
    basis in both CRM and WMS systems
  • Check for scooter health in Telematics
    Command centre for deep diagnosis
  • 4.

    Technical Repairs

  • Service Champion should be fully equipped
    with knowledge on OLA Scooter
  • Could able to repair/replace all the parts
    of the scooter
  • Ensure he/she is updated on OLA technical
    curricular, news bulletin on EV
  • 5.

    Process and Operational

  • Process adherence at Experience Centre and
    also ensure bays are clearly marked for Vehicle/Scooters.
  • Invoicing and Payment Collections
  • Ensure bays are free from any foreign
    materials and fit for serviceability
  • 6.

    Parts Operation

  • Auditing the inventory and ensure system
    and physical inventory is same
  • Perform GRN and maintain Inventory at
    Experience Centre
  • Ensuring Warranty part reverse logistics to
    the Mother workshop
  • 7.Safety and Compliance

  • Wear Uniform and Protective Gear while
    repairing scooter
  • Use Protective Gear and proper handling of
    Tool Kits while repairing scooter
  • Ensure fire fighting equipments are in
    place to ensure fire handling

  • Requirements

  • Only male candidate.
  • Min qualification: 12th pass/diploma/ITI/graduation/post graduation.
  • Min experience: min 6 months experience in an automobile industry in service sector.

  • Benefits

    Salary: ₹19000-23000 CTC per month including PF+ ESIC +Incentive


    Required Skill Profession

    Vehicle And Mobile Equipment Mechanics, Installers, And Repairers



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