B2B Integration Consultant

Job description

**Introduction**
Joining the IBM Technology Expert Labs teams means you will have a career delivering world-class services for our clients.

As the ultimate expert in IBM products, you will bring together all the necessary technology and services to help customers adopt IBM software to solve their most challenging problems.

Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best — running and growing their business.Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career.

Our culture is collaborative and experiential.

As part of a team, you will be surrounded by bright minds and keen co-creators — always willing to help and be helped — as you apply passion to work that will positively impact the world around us.
**Your role and responsibilities**
As an IBM B2B Integration (Sterling Data Exchange) Delivery Consultant, you would be responsible for the below:
* Be a trusted advisor to the customer and guide them through the journey
* Review and understand the customer as-is situation, pain points and specific needs/ requirements
* Provide best-in-class solutions and subject matter expert (SME) assistance
* Implement solutions within defined architectural guardrails, principles and framework
* Work on Installation, Configurations and Customization of the solution
* Support validation and deployment (On-premise or Cloud or Hybrid)
* Analyze and resolve issues - working with Product Support, if needed
* Assist with upgrades, migrations, health checks, performance testing and tuning activities
* Develop the breadth and depth of expertise around SDE portfolio.

Keep abreast of changes in roadmap, documentation, new roll outs, features
* Help achieve Client Satisfaction and Customer Success measured via Quality of outcomes, Engagement, Client feedback and NPS
* Collaborate across various teams working on the solution
* Act as a mentor to junior engineers and guide them on IBM B2Bi technology.

*
* As an experienced practitioner, you would be required to continuously learn and upgrade your skillset and apply your strong product/ domain/ solution/ technical/ consulting expertise with IBM Sterling B2B Integration (B2Bi) and Managed File Transfer (MFT) suite of offerings, to help customers worldwide - during solution definition, design, install and configuration, custom implementation, validation, go-live, warranty phases as well as support enablement, proof of concepts (pre-sales) and critical situations.
**Required technical and professional expertise**
# 3 to 8 years of strong hands-on experience using IBM Sterling B2B Integration and Managed File Transfer products and solutions:
* IBM Sterling B2B Integrator (B2BI)
* IBM Sterling File Gateway (SFG)
* IBM Sterling Secure Proxy (SSP)
* IBM Sterling External Authentication Server (SEAS)
* IBM Sterling Control Center Monitor (ICC/ CCM)

# Readiness and experience playing remote and/ or customer-facing SME roles within and outside India
# Experience supporting global delivery across multiple timezones with a strong customer success mindset and focus# Solution, Consulting and Domain skills
* Strong Map and Business Process development
* Experience with Requirements Analysis, Design, Implementation, Validation/Testing, Go-live, Post go-live assistance
* Experience with Upgrades and Migrations, Deployments (on-premise or cloud, containerized)
* Experience with Agile delivery practices and tools
* Hands-on experience with Installation and Configuration, Environment setup, application of ifixes
* Experience with engaging Product Support/ Engineering for raising and resolving product related issues
* Ability to work independently as an SME, or under the guidance of Architect/Lead or any other IBM SME if assigned

# Technology and Domain Expertise
* Programming familiarity: Java, XML, XSLT, XPath, JSON, JavaScript, REST APIs
* Operating Systems: Linux/RHEL, Unix, Windows & Scripting
* Databases: DB2, SQL Server, Oracle
* EDI Standards: X12, EDIFACT, ODETTE, SWIFT, HIPPA etc in Financial Services, Healthcare etc domains
* Communication protocols (FTP/SFTP/AS2 etc)
* Certificates & Encryption (PGP)

# General skills
* Excellent analytical, problem solving, articulation, client-handling skills coupled with project/ team leading abilities
* Good communication skills - being proactive about weekly status, update on issues or defects
* Prepare and provide client presentations including demos as per project requirement
* Possess innovative and growth mindset.

Keen to explore, learn new things and share/apply them to solve problemsWorks well with team
**Preferred technical and professional experience**
# Knowledge of below IBM Sterling Data Exchange products:
* IBM Sterling Connect:Direct (CD) - Secure+, WebServices
* IBM Sterling Control Center Director (CCD)
* IBM Sterling Global Mailbox (GM)
* IBM Sterling Partner Engagement Manager (PEM)
* IBM Transformation Extender/ Advanced (ITX/ ITXA)
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Skill Profession

Other General