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Urgent! Bigdata Applications Support Analyst Job Opening In Pune – Now Hiring Citigroup

Bigdata Applications Support Analyst



Job description

The Applications Support Senior Analyst is responsible for providing technical and functional support for business-critical applications.

This role involves troubleshooting application issues, managing incidents, collaborating with IT teams, and ensuring smooth system operations to minimize business disruptions

**Responsibilities:**

+ Provide Level 2/3 support for business applications, troubleshooting technical and functional issues
+ Monitor daily Autosys job executions, system performance, ensuring uptime and reliability
+ Investigate and diagnose production issues in a timely manner to provide root cause analysis and solutions to prevent future issues
+ Collaborate with cross-functional teams to identify and resolve production issues
+ Create and maintain documentation related to production issues and resolutions
+ Coordinate with development and release management teams to ensure smooth deployment of sprint releases with minimal business interruptions.
+ Coordinate with development, release management and business teams to during the UAT Testing phase of the sprint
+ Coordinate with SA and EAP teams on the System updates, green zones and COB activities
+ Monitor and Manage Inbound and Outbound feed SLA breaches
+ Provide timely updates on system performance and issue status to senior management
+ Participate in on-call rotation and respond to production issues after business hours
+ Work with the production team and engineers to ensure product quality, reliability, and performance meet specifications

**Qualifications:**

+ 5-8 years' experience in an Application Support role.
+ Experience installing, configuring or supporting business applications.
+ Experience with some programming languages and willingness/ability to learn.
+ Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
+ Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
+ Demonstrate analytical skills
+ Issue tracking and reporting using tools
+ Knowledge/ experience of problem Management Tools.
+ Good all-round technical skills
+ Effectively share information with other support team members and with other technology teams
+ Ability to plan and organize workload
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Ability to communicate appropriately to relevant stakeholder
+ Experience in developing and optimizing Unix shell scripts for automation and issue resolution.
+ Proficient in creating and debugging complex SQL queries for data analysis and troubleshooting.
+ Have experience with Big Data technologies, including Hadoop, Hive, Impala, and Spark.
+ Manage job orchestration using tools like Autosys and other schedulers.

**Education:**

+ Bachelor’s/University degree or equivalent experience
+ Master's degree preferred

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**Job Family Group:**

Technology
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**Job Family:**

Applications Support
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**Time Type:**

Full time
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**Most Relevant Skills**

Please see the requirements listed above.
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**Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._

_View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)_ _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.



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    Unlock Your Bigdata Applications Potential: Insight & Career Growth Guide


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