Broking Mobile and Web Application Support Specialist

Roles & Responsibilities:
Provide technical support for broking mobile and web trading apps (e.g., equity, derivatives, mutual funds, Currency, commodity etc).
Demonstrate application features and functionalities to clients and internal team.
Monitor app performance, handle incident tickets, and troubleshoot real-time issues.
Coordinate with development, QA, infrastructure, and business teams for timely issue resolution.
Act as a liaison between front-office teams and IT for bug reporting and feature feedback.
Manage log analysis, app monitoring tools (e.g., Firebase), and user session tracing.
Test production fixes and new releases in coordination with QA and DevOps teams.
Assist in version rollout management on Android/iOS stores and coordinate client communications.
Analyze user issues related to login, order placement, portfolio tracking, etc., and ensure quick turnaround.
Create and maintain documentation for known issues, FAQs, and support SOPs.
Provide data and inputs for regulatory or audit-related queries when needed.
Required Skills & Experience:
Bachelor’s degree in Computer Science, IT, or a related field.
2 to 4 years of Experience with broking or trading applications (mobile/web) is highly preferred.
Strong understanding of HTTP/S, APIs, JSON, REST, and app environments.
Familiarity with mobile and web ecosystems (Android/iOS) including troubleshoot of production issues.
Hands-on experience with ticketing systems (e.g., Jira, ServiceNow) and monitoring tools.
Excellent problem-solving and communication skills; ability to work in high-pressure environments.
Basic knowledge of capital markets, order types, and trade workflows.
NISM Series Certifications (Equity, Derivatives, etc.) are preferred.