Urgent! BrowserStack - Customer Success Lead Job Opening In Pune – Now Hiring BrowserStack
<p><p><b>Who are we and what do we do?</b><br/><br/>BrowserStack is the worlds leading cloud-based software testing platform, empowering over 50,000 customersincluding Amazon, Microsoft, Meta, and Googleto deliver high-quality software at speed.<br/><br/>Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.<br/><br/>With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation.<br/><br/>Its suite of products spans manual and automated testing, visual regression, accessibility, and test managementall designed to simplify the testing process for modern development teams.<br/><br/>Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.<br/><br/>Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years.<br/><br/>With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint.<br/><br/>Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software is a remote opportunity.</p><br/>But the base location of the role holder has to be Pune.</p><p><b><br/></b></p><p><b>Role In Nutshell</b><br/><br/>Driving customer advocacy, you will assist clients to realise value from BrowserStacks product portfolio, and help them use our products to meet their goals.<br/><br/>With a solid understanding of technology, you will manage multiple stakeholders, drive customer engagement at key points in the customer journey, and onboard and adopt our Experience:</b></p><p><br/>- 7-10 years of experience in Customer Success/Customer facing role.</p><br/></p><p>- Extensive experience in Customer Lifecycle Management, from onboarding to retention.<br/><br/></p><p>- Skilled in conducting training sessions and leveraging playbooks for smooth adoption.<br/><br/></p><p>- Proficient in driving product usage through check-ins, adoption insights, and engagement tracking.<br/><br/></p><p>- Strong track record in cross-sells, up-sells, and renewals alongside AEs.<br/><br/></p><p>- Experienced in churn prevention, proactive renewals, and resolving customer concerns.<br/><br/></p><p>- Background in complex technology products with a deep understanding of business environments.<br/><br/></p><p>- Excellent communication skills across email, phone, and in-person interactions.<br/><br/></p><p>- Adept at identifying business needs, process gaps, and translating them into opportunities.<br/><br/></p><p>- Ability to demonstrate ROI to both technical and executive audiences.<br/><br/></p><p>- Flexible to work in shifts; QA/testing experience is a plus.</p><p><b><br/></b></p><p><p><b>Key Responsibilities:</b></p><p><br/>- Manage multiple priorities for enterprise and strategic customers.</p><br/></p><p>- Onboard and train customers for effective platform usage.<br/><br/></p><p>- Deliver personalized product demos and webinars.<br/><br/></p><p>- Identify risks and implement mitigation strategies for retention and growth.<br/><br/></p><p>- Collaborate with AE/Renewals teams to ensure seamless renewals.<br/><br/></p><p>- Lead quarterly/monthly reviews, offering best practices and guidance.<br/><br/></p><p>- Foster customer advocacy within your addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:</p><br/>- Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000.<br/><br/></p><p>- Gratuity as per payment of Gratuity Act, 1972.<br/><br/></p><p>- Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends.<br/><br/></p><p>- Remote-First work environment that allows our people to work from home.<br/><br/></p><p>- Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience.</p><br/></p> (ref:iimjobs.com)
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Unlock Your BrowserStack Customer Potential: Insight & Career Growth Guide
Real-time BrowserStack Customer Jobs Trends in Pune, India (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for BrowserStack Customer in Pune, India using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 31031 jobs in India and 644 jobs in Pune. This comprehensive analysis highlights market share and opportunities for professionals in BrowserStack Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! BrowserStack is currently hiring and seeking a BrowserStack Customer Success Lead to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BrowserStack adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a BrowserStack Customer Success Lead Jobs India varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for BrowserStack Customer Success Lead typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your BrowserStack Customer Success Lead interview at BrowserStack, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BrowserStack's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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