• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
India Jobs Expertini

BrowserStack - Customer Success Lead Job Opening In Pune – Now Hiring BrowserStack


Job description

<p><p><b>Who are we and what do we do?</b><br/><br/>BrowserStack is the worlds leading cloud-based software testing platform, empowering over 50,000 customersincluding Amazon, Microsoft, Meta, and Googleto deliver high-quality software at speed.<br/><br/>Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.<br/><br/>With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation.<br/><br/>Its suite of products spans manual and automated testing, visual regression, accessibility, and test managementall designed to simplify the testing process for modern development teams.<br/><br/>Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.<br/><br/>Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years.<br/><br/>With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint.<br/><br/>Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software is a remote opportunity.</p><br/>But the base location of the role holder has to be Pune.</p><p><b><br/></b></p><p><b>Role In Nutshell</b><br/><br/>Driving customer advocacy, you will assist clients to realise value from BrowserStacks product portfolio, and help them use our products to meet their goals.<br/><br/>With a solid understanding of technology, you will manage multiple stakeholders, drive customer engagement at key points in the customer journey, and onboard and adopt our Experience:</b></p><p><br/>- 7-10 years of experience in Customer Success/Customer facing role.</p><br/></p><p>- Extensive experience in Customer Lifecycle Management, from onboarding to retention.<br/><br/></p><p>- Skilled in conducting training sessions and leveraging playbooks for smooth adoption.<br/><br/></p><p>- Proficient in driving product usage through check-ins, adoption insights, and engagement tracking.<br/><br/></p><p>- Strong track record in cross-sells, up-sells, and renewals alongside AEs.<br/><br/></p><p>- Experienced in churn prevention, proactive renewals, and resolving customer concerns.<br/><br/></p><p>- Background in complex technology products with a deep understanding of business environments.<br/><br/></p><p>- Excellent communication skills across email, phone, and in-person interactions.<br/><br/></p><p>- Adept at identifying business needs, process gaps, and translating them into opportunities.<br/><br/></p><p>- Ability to demonstrate ROI to both technical and executive audiences.<br/><br/></p><p>- Flexible to work in shifts; QA/testing experience is a plus.</p><p><b><br/></b></p><p><p><b>Key Responsibilities:</b></p><p><br/>- Manage multiple priorities for enterprise and strategic customers.</p><br/></p><p>- Onboard and train customers for effective platform usage.<br/><br/></p><p>- Deliver personalized product demos and webinars.<br/><br/></p><p>- Identify risks and implement mitigation strategies for retention and growth.<br/><br/></p><p>- Collaborate with AE/Renewals teams to ensure seamless renewals.<br/><br/></p><p>- Lead quarterly/monthly reviews, offering best practices and guidance.<br/><br/></p><p>- Foster customer advocacy within your addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:</p><br/>- Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000.<br/><br/></p><p>- Gratuity as per payment of Gratuity Act, 1972.<br/><br/></p><p>- Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends.<br/><br/></p><p>- Remote-First work environment that allows our people to work from home.<br/><br/></p><p>- Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience.</p><br/></p> (ref:iimjobs.com)

Required Skill Profession

Computer Occupations


  • Job Details

Related Jobs

Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Netcore Cloud hiring Customer Success Lead Job in India
Netcore Cloud
India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Confidential hiring Lead Customer Success Job in Bengaluru, Karnataka, India
Confidential
Bengaluru, Karnataka, India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Confidential hiring Lead Customer Success Job in Pune, Maharashtra, India
Confidential
Pune, Maharashtra, India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Confidential hiring Lead Customer Success Job in Gurugram, Haryana, India
Confidential
Gurugram, Haryana, India
Netcore Cloud hiring Customer Success Lead Job in New Delhi, Delhi, India
Netcore Cloud
New Delhi, Delhi, India
Netcore Cloud hiring Customer Success Lead Job in India
Netcore Cloud
India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Bengaluru, India
Netcore Cloud
Bengaluru, Bengaluru, India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Bengaluru, India
Netcore Cloud
Bengaluru, Bengaluru, India
Netcore Cloud hiring Customer Success Lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Netcore Cloud hiring Customer Success Lead Job in bangalore, bangalore, India
Netcore Cloud
bangalore, bangalore, India
Netcore Cloud hiring Customer success lead Job in Bengaluru, Karnataka, India
Netcore Cloud
Bengaluru, Karnataka, India
Netcore Cloud hiring Customer Success Lead Job in New Delhi, New Delhi, India
Netcore Cloud
New Delhi, New Delhi, India
Asper.ai hiring Lead Customer Success Strategist Job in Bengaluru, Karnataka, India
Asper.ai
Bengaluru, Karnataka, India
Responsive hiring Customer Success Strategy Lead Job in Bengaluru, Karnataka, India
Responsive
Bengaluru, Karnataka, India
Evonik hiring Customer Success Team Lead Job in Thane, Maharashtra, India
Evonik
Thane, Maharashtra, India
BrowserStack hiring Lead - Customer Success (Chennai) Job in Chennai, Tamil Nadu, India
BrowserStack
Chennai, Tamil Nadu, India
BrowserStack hiring Lead - Customer Success (Pune) Job in Pune, Maharashtra, India
BrowserStack
Pune, Maharashtra, India
Diligent hiring Customer Success Team Lead Job in Bengaluru, Karnataka, India
Diligent
Bengaluru, Karnataka, India
BrowserStack hiring Lead - Customer Success (Hyderabad) Job in Hyderabad, Telangana, India
BrowserStack
Hyderabad, Telangana, India
Screen Magic Mobile Media Pvt Ltd hiring Team Lead Customer Success Job in Pune, Maharashtra, India
Screen Magic Mobile Media Pvt Ltd
Pune, Maharashtra, India
Screen Magic Mobile Media Pvt Ltd hiring Team Lead Customer Success Job in Pune, Maharashtra, India
Screen Magic Mobile Media Pvt Ltd
Pune, Maharashtra, India
Screen Magic Mobile Media Pvt Ltd hiring Team Lead Customer Success Job in Pune, Maharashtra, India
Screen Magic Mobile Media Pvt Ltd
Pune, Maharashtra, India
CultureMonkey hiring Lead Customer Success Strategist Job in India
CultureMonkey
India

Unlock Your BrowserStack Customer Potential: Insight & Career Growth Guide


Real-time BrowserStack Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for BrowserStack Customer in Pune, India, highlighting market share and opportunities for professionals in BrowserStack Customer roles.

31036 Jobs in India
31036
643 Jobs in Pune
643
Download Browserstack Customer Jobs Trends in Pune and India

Are You Looking for BrowserStack Customer Success Lead Job?

Great news! is currently hiring and seeking a BrowserStack Customer Success Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BrowserStack adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying India laws and regulations

What Is the Average Salary Range for BrowserStack Customer Success Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Pune. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for BrowserStack Customer Success Lead?

Key qualifications for BrowserStack Customer Success Lead typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for BrowserStack Customer Success Lead?

To improve your chances of getting hired for BrowserStack Customer Success Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for BrowserStack Customer Success Lead Job Success

BrowserStack interview tips for BrowserStack   Customer Success Lead

Here are some tips to help you prepare for and ace your BrowserStack Customer Success Lead job interview:

Before the Interview:

Research: Learn about the BrowserStack's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your BrowserStack Customer Success Lead interview at BrowserStack, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the BrowserStack's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for BrowserStack Customer Success Lead Positions

Setting up job alerts for BrowserStack Customer Success Lead is easy with India Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!